Troubleshooting: Incorrect Long-Term Disability Insurance Rates

Cause	Solution
The provided Long-Term Disability (LTD) rate was based on 1 type of calculation. However, you selected an insurance rate using a different type of calculation in the LTD benefit plan. Example: The provided rate was based on Amount of Salary. You selected a rate with the method of calculation as Amount of Coverage.	Security: Set Up: Benefits domain in the Benefits functional area. Access Edit Benefit Plan . From the Benefits Eligibility and Rates grid, select an Insurance Rate based on the calculation method required by the rate you were given. Example: Select a rate from the Amount of Coverage Rates options.
Workday calculated the LTD coverage using the salary amount with an incorrect compensation element.	Security: Set Up: Benefits domain in the Benefits functional area. Access the Edit Insurance Rate task. Select the salary-based rate. Verify that the Salary Source field displays Compensation Elements . Select a value from the Compensation Element prompt.
The calculated coverage amount is incorrect or is zero.	Security: Set Up: Benefits domain in the Benefits functional area. Person Data: Personal Information domain in the Personal Data functional area. Access the worker's profile to check that the effective date for compensation falls within the coverage period of the LTD plan. Click the Benefits profile group and note the Coverage Begin Date for the LTD plan. Click the Compensation profile group and check the worker's compensation effective date. Verify that the date is on or after the Coverage Begin Date date in the LTD benefit plan. On the Compensation profile group, click the Compensation Package link. Verify that the effective date is on or after the Coverage Begin Date in the LTD benefit plan.
The coverage amount had rounding discrepancies.	Security: Set Up: Benefits domain in the Benefits functional area. Access the Edit Insurance Rate task. On the Apply Rate Per tab, adjust the Apply Rate Per value and decimal point of the rate.
Employee's rate goes up but their coverage has a cap.	Create a new rate using Amount of Coverage. Convert the rate from the provider (usually a rate of Salary) to Amount of Coverage.

The provided Long-Term Disability (LTD) rate was based on 1 type of calculation. However, you selected an insurance rate using a different type of calculation in the LTD benefit plan. Example: The provided rate was based on Amount of Salary. You selected a rate with the method of calculation as Amount of Coverage.

Security: Set Up: Benefits
domain in the Benefits functional area.

Access

Edit Benefit Plan

.

From the

Benefits Eligibility and Rates

grid, select an

Insurance Rate

based on the calculation method required by the rate you were given. Example: Select a rate from the Amount of Coverage Rates
options.

Workday calculated the LTD coverage using the salary amount with an incorrect compensation element.

Security: Set Up: Benefits
domain in the Benefits functional area.

Access the

Edit Insurance Rate

task.

Select the salary-based rate.

Verify that the

Salary Source

field displays Compensation Elements
.

Select a value from the

Compensation Element

prompt.

The calculated coverage amount is incorrect or is zero.

Security:

Set Up: Benefits
domain in the Benefits functional area.

Person Data: Personal Information
domain in the Personal Data functional area.

Access the worker's profile to check that the effective date for compensation falls within the coverage period of the LTD plan.

Click the

Benefits

profile group and note the

Coverage Begin Date

for the LTD plan.

Click the

Compensation

profile group and check the worker's compensation effective date.

Verify that the date is on or after the

Coverage Begin Date

date in the LTD benefit plan.

On the

Compensation

profile group, click the

Compensation Package

link.

Verify that the effective date is on or after the

Coverage Begin Date

in the LTD benefit plan.

The coverage amount had rounding discrepancies.

Security: Set Up: Benefits
domain in the Benefits functional area.

Access the

Edit Insurance Rate

task.

On the

Apply Rate Per

tab, adjust the

Apply Rate Per

value and decimal point of the rate.

Employee's rate goes up but their coverage has a cap.

Create a new rate using Amount of Coverage. Convert the rate from the provider (usually a rate of Salary) to Amount of Coverage.