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Administrator Guide
Last Updated: 2025-09-19
Steps: Manage Absence Cases

Steps: Manage Absence Cases

You can track and assist workers who are on long-term time offs and leaves of absence. You can track their progress as they reach milestones and checkpoints in their path to rejoining the workforce. You can define a checklist of various reintegration activities, such as meetings and compensation changes, and the timeline over which they occur. Many countries have statutory requirements for the reintegration process. Example: you can track the process of reintegration of workers who are returning after a long-term illness.
  1. Configure the
    Absence Case Event
     business process.
    1. Define the steps in the business process definition that are part of the worker reintegration process. See Steps: Configure Business Process Definitions.
    2. (Optional) To dynamically generate editable documents when workers request long-term time off or leave of absence, add a
      Generate Document
       action step. See Steps: Set Up Document Generation for Absence Business Processes.
  2. (Optional) Edit Business Processes.
    1. Add the
      Automated Absence Case Creation
       service step after the completion step on these business processes:
      • Request Leave
      • Request Time Off
      The service step automatically initiates an absence case when a worker's leave of absence or time off meets the parameters configured for an absence case group.
    2. To dynamically generate editable documents when workers request time off, add a
      Generate Document
       action step to the
      Request Time Off
       business process. See Steps: Set Up Document Generation for Absence Business Processes.
  3. Use the
    Processing Date for Automatic Absence Case Creation
     report field to add a step delay to the
    Automated Absence Case Creation
     service step. The step delay prevents the service step from initiating an absence case until the worker meets the parameters of their absence case group.
    Example: Anna's absence case group initiates absence cases after 4 weeks of qualifying absences. Anna requests a qualifying leave of absence today that's 10 weeks long. With the step delay, Workday doesn’t initiate an absence case until 4 weeks from today. Without the step delay, Workday initiates an absence case as soon as her manager approves her request.
You can use the
Manage Absence Cases
 report to create, view, and close absence cases for a worker.