Reference: OCR Scanning Failure Reasons
These reasons help you troubleshoot failures when scanning supplier invoices into Workday with Optical Character Recognition (OCR).
Reason | Description | Recommended Action |
|---|---|---|
File error (Mime type) | Your document's Multipurpose Internet Mail Extension (MIME) type isn't one of the supported formats for processing. | Resend your document in a supported MIME type:
|
File error (Non-Invoice) | Your document isn't a suppler invoice, e.g., is a receipt, PO, or blank document. | Resend as a valid supplier invoice document. |
File error (UTF Encoding) | Your document contains text data that isn't properly encoded in UTF-8. | |
File size greater than 40 MB | Resend with a file size under 40MB. | |
Not Scannable | Your document is illegible or too blurry.
Or, your document contains information that machine learning didn't scan out of caution. | Resend with clearer text or images.
Or, create the invoice manually. |
Over 30 Pages | You can include up to 30 pages per file. | Resend with 30 pages or fewer. |
Processing Error | Workday uses this reason for all other failures. | Contact your named Support Contact to open a case. |
Processing Timeout | Contact your named Support Contact to open a case. | |
Too Many Requests | OCR is currently processing a high volume of queries. | Wait 5 minutes and try again. |