Reference: Tenant Configuration Guidelines for Payroll Journals

This table includes tenant configuration guidelines that Workday recommends for processing payroll journals.

Issue	Causes	Configuration Guidelines
Missing worktags on payroll summary journals when you’ve enabled payroll journal summarization.	When you enabled summarization for payroll journals, you didn't configure the required worktags as optional summary dimensions.	Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area. Access the Maintain Payroll Journal Options task. From the Optional Summary Dimensions prompt, select the worktags you want to display on summarized payroll journals. See Steps: Set Up Payroll Accounting.
Changes in payroll results don't display when you amend an effort certification.	You haven't enabled payroll tax authority worktags on the effort certification	If you don't enable the worktags and make changes to the Effort Certification result, Workday won't be able to identify and adjust the appropriate payroll. Security: Set Up: Enable Worktags in the Common Financial Management and Worktags functional areas. Access the Maintain Worktag Usage report. In the Effort Certification Dimension category, click Edit Worktag Usage . Add these worktag types: Payroll City Authority Payroll County Authority Payroll School District Authority Payroll State Authority
Intercompany payroll results not displaying when you run intercompany payroll journals.	You haven’t configured intercompany profiles for payroll companies.	Security: Set Up: Tenant Setup in the System functional area. Access the Edit Tenant Setup - Payroll task. If you've enabled the Intercompany Payroll Accounting option, confirm you’ve also configured the intercompany profiles between the applicable payroll companies. See Define Intercompany Profiles.
Resulting worktags on payroll account posting rules don't display on payroll summary journals.	You've not selected the necessary worktags in the Optional Summary Dimensions field on the Maintain Payroll Journal Options task.	Ensure that the Resulting Worktags that you configured for the Payroll Account Posting Rules are selected on the Maintain Payroll Journal Options task. Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area. Access the Maintain Payroll Journal Options task. Select the Summarize Payroll Journals check box. If you've enabled the Summarize Payroll Journals option on the task, select the configured resulting worktag types from the Optional Summary Dimensions field. See Steps: Set Up Payroll Accounting.
Payroll run errors out due to missing company currency.	You've used the Get Companies Without Financials Dependencies web service to load company information for a Human Capital Management (HCM) implementation only. The Get Companies Without Financials Dependencies web service allows you to load a company without a company currency. When you later decided to implement and run Payroll, the payroll run errors out as the company is missing a currency.	For companies without a currency, enter the company currency before running payroll. To locate companies without a currency, create a custom report using the report data source (RDS) of Companies and add Company Currency as a column. Access the Edit Company Accounting Details task and in the Currency field. Add a currency for each company that is missing a currency. Run Payroll. See Create Custom Reports.
Poor performance when creating Payroll summary journals.	You've configured too many optional summary dimensions on the Maintain Payroll Journal Options task.	A large number of summary dimensions can adversely affect payroll journal summarization performance. Security: Set Up: Payroll-Company Specific (Accounting) in the Core Payroll functional area. Access the Maintain Payroll Journal Options task. If you've enabled the Summarize Payroll Journals option on the task, ensure that there aren’t more than 10 dimensions in the Optional Summary Dimensions field. See Steps: Set Up Payroll Accounting.
Effort certifications are being routed to unauthorized users for approvals.	You may have incorrectly configured your role-based security group access rights.	Ensure you have granted correct access to users based on their constrained role-based security groups. See Create Role-Based Security Groups.