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Administrator Guide
Last Updated: 2025-02-07
Troubleshooting: Unable to Print Customer Documents

Troubleshooting: Unable to Print Customer Documents

You create a business form layout for a customer document with Report Designer and deploy it to Workday. You then schedule printing for this business form layout but Workday displays an error in the print run. This topic provides a strategy to resolve issues related to the customer document print runs.
Cause
Solution
Your report design file contains errors.
Your business form layout is inactive.
  1. Access the
    Edit Business Form Layout
    task.
  2. Select your
    Business Form Layout
    .
  3. Select the
    Active
    check box.
  4. Click
    OK
    .