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Administrator Guide
Last Updated: 2024-04-19
Print Dunning Letters

Print Dunning Letters

  • Set up customer contacts, email addresses, and document delivery preferences.
  • Security:
    Reports: Customer Documents
     domain in the Customers Accounts functional area. See Steps: Enable Functional Areas and Security Policies.
You can create dunning letters to remind customers about the status of past-due invoices, improving the collections process. Example: Sending your customer a dunning letter that includes all overdue invoices.
You can:
  • Select from 3 dunning letter templates of increasing severity, or create your own dunning letters from these templates.
  • Include invoice adjustments, invoices with negative amount, invoices in dispute, or on hold when you print the dunning letters.
  • Include latest interest and late fee calculations for past-due invoices in the dunning PDF when you haven't yet generated finance charges.
  • Configure specific customer profiles to exclude them from receiving dunning letters.
  • Email letters to customers that have
    Email
     configured as a preferred delivery method.
  • Print letters for customers who prefer to receive them by mail.
Workday doesn't:
  • Include consolidated invoices in dunning letters.
  • Generate a dunning letter PDF for multiple currencies in a single print run.
  1. (Optional) To enable emailing of dunning letters, select the
    Email
     channel on your routing rule for custom business process notifications.
    When you edit
    Custom Notifications
     on the
    Dunning Letter Email Event
     business process, ensure that the
    Repeat On
     prompt is set to
    Dunning Letters to be Emailed
    . If you leave this field blank, Workday sends all the dunning letters to everyone.
  2. Access the
    Print Dunning Letters
     task.
  3. As you complete the task, consider:
    Option Description
    Dunning Level Group
    Access the
    Create Dunning Level Group
     task from this prompt to configure dunning levels.
    Customers to Exclude
    You can specify 1 or more customers to exclude from this print run.
    Generate Associated Invoice PDFs
    When invoices use different business form layouts, Workday generates 1 file for each business form layout.
    To include associated invoices when you email dunning letters, configure the Dunning Letter Email Event business process.
    Group Dunning Letters for Mailing
    In addition to creating individual dunning letters, Workday groups letters by dunning level and customer locale for customers with:
    • Mail
       configured as a delivery method.
    • No configured delivery method.
    Override Dunning Level Setting
    To override the dunning level selection, you can include:
    • All Open Invoices
    • All Overdue Invoices
    Workday will ignore the aging days you specified in the
    Dunning Levels
     option, but will continue to use the
    Business Form Layout
     associated with the selected dunning level.
  • Access the
    Schedule Print Dunning Letters
     task to configure a recurring print job.
  • Exclude specific invoices from dunning letters with the
    Manage Customer Invoices
     task.
  • View dunning letters on the
    Find Dunning Letter Print Runs
     report.