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Administrator Guide
Last Updated: 2025-05-16
Troubleshooting: Lockbox Payment Error for Invoices With Remit-From Customers

Troubleshooting: Lockbox Payment Error for Invoices With Remit-From Customers

You receive an error when you send a lockbox integration payment that populates a remit-from remittance information on the customer invoice.
The error occurs when you:
  • Set up a customer segmented security together with the Workday-delivered customer payment lockbox integration.
  • Don't configure the integration permissions on the
    Access Customer (Segmented)
     domain.
  • Send a lockbox payment with an invoice number defined for the customer in the segmented security group.
Update the segmented security.
  1. Create a constrained or unconstrained integration system security group (ISSG) for your organization.
  2. Edit Domain Security Policies.
    • From the
      Functional Area
       prompt, select
      Customers
      .
    • On the
      Access Customer (Segmented)
       domain, click
      Edit Permissions
      .
    • Add your ISSG to the
      Securable Reporting Items by Integration Permissions
       grid and assign the Get and Put permissions to the group.
  3. Add the ISSG to your lockbox integration. See Steps: Set Up Customer Payment Lockbox Integration.