Cancel Customer Payments

Verify that you haven't deposited the payment you want to cancel.

Security:

Process: Customer Payment
domain in the Customer Accounts functional area.

Process: Customer Writeoff - Cancel
domain in the Customer Accounts functional area.

You can cancel a customer payment in Workday as long as it has not been reconciled. When the payment has been deposited, you must first unreconcile the customer deposit.

When you cancel a customer payment:

Workday reverses the original accounting entries, restoring the ledger to its pre-payment state.

Workday also revereses the associated tax register allocations or payment tax register allocations to maintain tax reporting integrity.

To mass cancel, you can use the Cancel Customer Payment inbound EIB template.

Access the

Find Payments

report.

From the related actions menu of the customer payment, select

Customer Payment

Cancel

You can select the

Cancel Associated Write-offs

check box to also cancel all standalone write-offs associated with the selected payment and restore the full invoice balance. This process includes writeoffs associated with the invoices in Approved, Draft, or In Progress status. When you don't select the check box, write-offs will remain applied to the invoice and the invoice balance will not reflect the writeoff amount.

When you process bulk writeoffs, Workday cancels all invoices that are part of the single payment you are unapplying. If there are invoices written off in the bulk task that are not part of the same single payment that you are unapplying, then Workday does not cancel those bad debt write-offs during payment reversal.

To view the canceled writeoffs, you can run the

Find Customer Invoice Write-Offs

report.