Reapply an Unapplied Customer Payment

Security: Process: Customer Invoice
domain in the Customer Accounts functional area.

Sometimes, you need to edit customer payments that you have already applied. Examples:

When applying payments to multiple invoices, you accidentally select invoices that you don't mean to include in the payment.

You issue invoices in multiple currencies and accidentally apply a payment using an incorrect invoice currency.

You enter an incorrect remit-from customer and now you want to correct it.

To rectify, you can unapply the customer payment and then reapply it. When you reapply the payment, Workday automatically recalls the last payment application. It enables you to edit the payment application or correct the invoices selected in error without having to reselect all the invoices.

Access the

Find Customer Payments

report.

From the related actions menu of the customer payment you want to unapply, select

Customer Payment

Unapply

From the related actions menu of the customer payment you unapplied, select

Customer Payment

Edit

Select different options from the prompts you want to edit.

From the related actions menu of the customer payment, select

Customer Payment

Apply

Workday displays the last payment application with the same invoices selected automatically. If you don't want Workday to automatically select invoices, you can clear the

Recall Last Payment Application

check box.

Workday doesn't display the

Recall Last Payment Application

check box when the customer payment is related to an intercompany customer payment or has an associated remittance advice line.

Make any necessary corrections to the selected invoices, and select any new invoices that you want to include in your payment application.

Workday applies the customer payment to the invoices you selected in your most recent payment application.