Reapply an Unapplied Customer Payment

Security: Process: Customer Invoice
domain in the Customer Accounts functional area.

Sometimes, you need to edit customer payments that you have already applied. Examples:

When applying payments to multiple invoices, you accidentally select invoices that you don't mean to include in the payment.

You issue invoices in multiple currencies and accidentally apply a payment using an incorrect invoice currency.

You enter an incorrect remit-from customer and now you want to correct it.

To rectify, you can unapply the customer payment and then reapply it. When you reapply the payment, Workday automatically recalls the last payment application. It enables you to edit the payment application or correct the invoices selected in error without having to reselect all the invoices.

Access the

Find Customer Payments

report.

From the related actions menu of the customer payment you want to unapply, select

Customer Payment

Unapply

You can select the

Cancel Associated Write-offs

check box to cancel all standalone write-offs associated with the selected payment and restore the full invoice balance in a single action. This process includes writeoffs associated with the invoices in Approved, Draft, or In Progress status.

When you process bulk writeoffs, Workday cancels all invoices that are part of the single payment you are unapplying. If there are invoices written off in the bulk task that are not part of the same payment that you are unapplying, then Workday does not cancel those bad debt write-offs during payment reversal.

From the related actions menu of the customer payment you unapplied, select

Customer Payment

Edit

Select different options from the prompts you want to edit.

From the related actions menu of the customer payment, select

Customer Payment

Apply

Workday displays the last payment application with the same invoices selected automatically. If you don't want Workday to automatically select invoices, you can clear the

Recall Last Payment Application

check box.

Workday doesn't display the

Recall Last Payment Application

check box when the customer payment is related to an intercompany customer payment or has an associated remittance advice line.

Make any necessary corrections to the selected invoices, and select any new invoices that you want to include in your payment application.

Workday applies the customer payment to the invoices you selected in your most recent payment application.