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Administrator Guide
Last Updated: 2023-06-23
Review and Dismiss Payment Application Recommendations

Review and Dismiss Payment Application Recommendations

  • Set up Customer Payment Matching.
  • Schedule the cash application insights job.
  • Configure the
    Customer Payment Application Event
     business process for applying payment recommendations.
  • Security:
    Process: Customer Invoice Payment
     domain in the Customer Accounts functional area.
The
View Cash Application Insights
 report provides recommendations for payments that couldn't be fully applied during the auto-apply process. The actionable report helps you make a more informed decision. You can:
  • Use the prompt filters to identify payments missing remittance advice by multiple companies, multiple currencies, or by payment status.
  • View recommendations for regular payments, payments on-behalf-of different customers, payments on-behalf-of different companies.
  • Provide feedback on Cash Application Insights by dismissing invalid recommendations or reviewing and applying valid recommendations for a payment.
To make payment recommendation, the customer payment data model evaluates these criteria:
  • Invoice Age
  • Invoice Amount Due
  • Invoice Number
  • Memo
  • Payment Age
  • Payment Amount
  • Payment Reference
  • Payment Remittance Advice
  • Ratio of Invoice Amount to Payment Amount
  1. Access the
    View Cash Application Insights
     report.
  2. As you select the prompts, consider:
    Option Description
    Company
    Specify 1 or more companies. You can also specify company hierarchies to view the payment recommendations. You can view partially applied payments on-behalf-of different companies.
    When you apply a payment for a company that's different from the invoice company, Workday routes the transaction as an intercompany payment application. Ensure that you have intercompany profiles configured.
    Payment Date
    Specify a date that you want to view the recommendations for. Workday finds eligible payments created as of the specified date and requests recommendations for those payments.
    Example: You specify 2023-01-01 for the payment date. The schedule job looks for eligible payments created on or after 2023-01-01.
    The schedule job automatically uses the current date and processes payments created as of that date value.
    Remit-from Customers
    Specify a remit-from customer to receive recommendations for cross-customer payments.
  3. After you run the report, to act upon recommendations, consider:
    Option Description
    Recommended Invoices
    Displays open and approved invoices for the payment recorded with or without remittance for a given company.
    You can view the details of each recommended invoice from the related actions menu of the invoice.
    Workday doesn't include canceled invoices, or invoices that 's part of another payment in process in its recommendations.
    Workday doesn't provide a recommendation when there’s no exact match for the payment.
    Dismiss
    Click to dismiss 1 or all recommendations. Once you dismiss a recommended invoice, Workday doesn't recommend it again for that payment. However, it can recommend the same invoice for another payment as long as the invoice is still open.
    Review
    Click to review the recommended invoice. Workday automatically accesses the
    Apply Customer Payment
     task, preselects the recommended invoices, and populates the
    Payment Amount
     with the recommended amount.
    When you select
    Save for Later
     on the
    Apply Customer Payment
     task and review the payment recommendations again in the
    View Cash Application Insights
     report, Workday will route you to the
    Edit Customer Payment Application
     task where you can apply the recommended payment amount or edit it.
    • The report might list recommendations from past Schedule Cash Application Insights jobs when:
      • You didn't take action on the recommendation.
      • The model didn't generate new recommendations for previously recommended payments.
    • Workday doesn't display any customer payment that's:
      • Fully applied, or applied then unapplied.
      • Canceled or has a payment application in progress.
      • Has a customer refund, overpayment, or payment return in progress.
We collect the feedback that you provide to Workday by dismissing, reviewing, or accepting the recommendations to train and improve the Customer Payment Matching machine learning model for future recommendations.
Run the
Customer Payment Recommendation Activity
 report to view:
  • All payment applications.
  • Dismissed recommendations activity for multiple customers, payment types, payment statuses, and application statuses.
  • Accepted recommendations and count of recommended invoices per payment.
  • Manual and automatic payment applications using the recommendations.