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Administrator Guide
Last Updated: 2023-06-23
Reference: Customer Payment Automatic Application Options

Reference: Customer Payment Automatic Application Options

Workday provides 2 options for automatic application of customer payments. This table provides an overview of both the options to help you determine the one that best suits your business needs.
Criteria
WD Delivered Automatic Payment Application Rules
Advanced Automatic Payment Application Rules
Are the rules predefined?
Yes
No
Configure your own rules to suit your business needs.
Configuration level
Tenant
Company
Is setup required?
None
Use the
Auto-Apply Customer Payments
task to initiate the automatic application rules.
Yes
You need to enable the
Advanced
option on the
Edit Customer Payment Application Configuration
task.
Can you edit the rules?
No
Yes
Rule order logic
Workday processes all 8 rules in the numeric sequence from zero to 7, rule by rule until it finds a match rather than payment by payment.
NA
Can you use this functionality for payments imported from external source?
Yes
Ensure to enable the
Ready to Auto-Apply Flag
on the
Put Customer Payment
web service before importing the external payments in Workday. You can then run the
Auto-Apply Customer Payments
task to apply the payments.
When you use the Customer Payment Lockbox integration, Workday automatically enables the flag if the Remit-From Customer value exists.
Yes
Can you schedule the auto application job?
Yes.
Use the
Schedule Auto-Apply Customer Payments
task.
Yes.
Before using the
Schedule Auto-Apply Customer Payments
task, first access the
Edit Customer Payment Application Configuration
task for a Company and configure:
  • The advanced rule set you've created.
  • Enable the
    Advanced
    check box option.
Workday delivered report to view the automatic application rules.
Workday Delivered Customer Payment Application Rules
None
Workday delivered report to view the customer payments applied automatically.
Yes
Customer Payment Auto-Application by Reason
Yes
Customer Payment Auto-Application by Reason
Application Types & Remittance Types supported for each rule set
Application Type
Unapplied only
Unapplied and On-account
Amount to Pay
Yes
Yes
Referenced Invoices
Yes
Yes
Remittance Advice Types
None
Invoice Number
PO Number
Reference Number
Condition Rule
None
Yes