Create Customer Invoices
- Configure theCustomer Invoice Eventbusiness process and security policy in the Customer Accounts functional area.
- To route the invoice to a designated approver, configure the Approvers security group on the Approval and Review steps of theCustomer Invoice Eventbusiness process.
- If using invoice types, configure statutory invoice types by country.
- If using gapless invoice number, configure sequence generator rules and enable the gapless sequencing functionality.
- For intercompany transactions, configure intercompany profiles. See Define Intercompany Profiles.
- Security:Process: Customer Invoice - CoreandReports: Customer Invoice Referenced Attachments – Supplier Invoicedomain in the Customer Accounts functional area.
A customer invoice enables you to record a sales event and create receivables accounting. You can create a customer invoice for:
- Shipment of goods.
- Delivery of a service.
- Billing schedule.
- Projects, subscriptions, or memberships.
- Access theCreate Customer Invoicetask.
- As you complete theInvoice Information, consider:
Option Description CompanyThe company is the invoice owner. You can use it as a parameter to assign default withholding tax.Bill-From AddressShip-From AddressWorkday only displays these prompts when you've enabled bill-from and ship-from address options on theEdit Customer Account Optionstask for the invoice company.Workday automatically populates the:- Bill-from address when the company's primary address is currently in use for billing.
- Ship-from address when the company's primary address is currently in use for shipping.
When you:- Remove the company, Workday hides the prompts.
- Change the company, Workday repopulates the prompts based on the new company configurations.
- Edit the address that's displayed on the bill-from or ship-from address prompt on the company profile, Workday repopulates the prompts based on the new address.
CustomerYour customer selection populates other invoice information based on the customer definition, such as tax code, payment terms, and payment type. For awards, you can select a sponsor in this field instead of a customer.Invoice DateWorkday uses this date to post the invoice to the first open ledger period. If Workday doesn't find an open ledger period, it sets the invoice status toError.Accounting DateThe Accounting Date that you enter must be in a current or previous open accounting period. Example: You provide a service, but you don't create the invoice until the next accounting period. Then you can select the service date as the accounting date.Depending on how you configure the company accounting, Accounting Date can be optional or required.This date is same as theInvoice Dateby default. You can also configure it to use:- Approval Dateby accessing theEdit Company Accounting Detailstask.
- Accounting in Arrearsby accessing theEdit Company Accounting Detailstask and setting theAllow Accounting in Arrearsprompt toCustomer Invoice.
Statutory Invoice TypeSelect a country-specific statutory invoice if you use invoice types to categorize your invoices in compliance with government requirements.The field displays only if you've configured a statutory invoice for the company in a specific country.Invoice TypeIf you’ve configured theEdit Customer Invoice Layout Ruletask to vary the layout by invoice type, your selection can determine the invoice layout. Example: You might want project invoices to have a different layout than goods invoices.Bill-To AddressThis field displays when you enter a customer. Workday automatically populates the primary business address from the tab of the customer profile. If you don't define a primary business address, this field remains blank.Bill-To ContactThis field populates from the tab on the customer profile. If you don't define a default bill-to contact here, this field remains blank.These contacts are the email recipients for customer invoices.You can override the defaults with other options in the prompt, if available.Ship-To CustomerShip-To AddressThese fields display only if the invoice customer hasShip-to Business Connectionsset on theConnection Mapin the customer profile.Workday applies theOnce you select a ship-to customer, theShip-To Addressprompt displays all shipping addresses from the ship-to customerContact Informationthat:- Have an effective date of on or before the current date.
- You have access to.
Ship-To Addressalong with the tax rule for the destination country for tax default application. If no address has a shipping usage, the prompt returns the primary business address.This feature doesn’t apply to sponsors.Related InvoicesThe prompt displays all credited invoices that don’t yet have a rebill for this company and customer combination. You can only select 1 invoice at a time.AdjustmentsDisplays if you select aRelated Invoice. This field contains the corresponding credit adjustment to that related invoice. - As you enterAdditional Informationfor the invoice, consider:
Option Description Billable Project(Optional) Select a billable project related to the company or customer. Workday automatically populates theWorktagsfield in the header with the worktags related to the project. Workday also automatically populates theBillable Projectfield on the invoice line.If you leave this field blank, you can associate an invoice with more than 1 project at the invoice line level.Reference TypeSelect a reference type based on the country requirement of where you conduct business.Workday displays this field dynamically when the address of the company and the bill-to-address of the customer are both in 1 of these countries:- Boleto Bancário (Brazil)
- BPAY (Australia)
- ESR (Switzerland)
- FIK-nummer (Denmark)
- KID-nummer (Norway)
- OCR-nummer (Sweden)
- OGM-VCS (Belgium)
- Viitenumber (Estonia)
- Viitenumero (Finland)
Reference NumberWhen you select an international reference type, you must enter a supportingReference Number.Due DateWorkday automatically calculates this date based on the invoice date and payment terms. You can manually override this date by entering a new one in theDue Date Overridefield.Document LinkIf you store supporting documents or images in an external repository, then enter the URL to that location. Once you save the transaction, Workday displays the URL as a live hyperlink to the image. Approvers can reference this document before approving the transaction.Workday validates the link to ensure that it has a valid Uniform Resource Identifier (URI) pattern, as defined by your security administrator. This process provides additional security to help avoid malicious content in external links.To add a valid URI, set theLink TypetoCustomer Invoice Document Linkon theMaintain External Link Validationtask. When the location of the external content changes, ensure to update the URL in Workday. - As you complete theAmount Information, consider:
Option Description CurrencyIf you've defined a specific currency on the customer profile, Workday automatically populates the field with the assigned currency.You have the option to change it to any of the accepted currencies.Prepaid Amount AppliedLists the amount already applied to this invoice. This amount is the prepaid amount offset against the installment invoices created within the billing schedule. Workday automatically offsets the prepaid amount and creates a negative amount on the invoice line.Tax Service NameDisplays when you configure a third-party tax service integration with the nonreporting option for the invoice company. See Concept: Third-Party Tax Service Integrations.Tax AmountThe total tax amount for the customer invoice, either calculated by Workday or imported from a third-party tax service integration.Less Withholding AmountCalculates when theWithholding Tax Codehas aRealization PointofInvoice.Default Tax CodeDisplays when you don't configure a third-party tax integration for the invoice company.You can select a tax code for Workday to populate on invoice lines override. You can also override the default tax code that Workday populates from your tax configuration and invoice information.On invoices with no ship-to customer, Workday automatically populates the tax code from the bill-to customer.When you select a ship-to customer and address, Workday applies the tax code from the default transaction tax rule for the destination country.You can configure exception rules to override the default selection for companies and customers on customer invoices.Update TaxDisplays when you don't configure a third-party tax integration for the invoice company.Click to recalculate taxes. ClickingSubmitalso calculates taxes. - As you complete theInvoice Linestab, consider:
Option Description CompanyIf you enable intercompany transactions, you have more than 1 choice.Sales ItemWhen you select a sales item, Workday automatically populates some of the other fields based on the sales item definition.Workday automatically populates up to 5 recommendations for sales items on theRecommendedprompt filter when you enable machine learning recommendations forSales Itemon theMaintain Machine Learning Prompt Recommendationstask.Commodity CodeTo display options on this prompt, first configure commodity code types and add commodity codes. See Steps: Create Commodity Codes.You can select only 1 active code per commodity code type.Revenue CategoryThe revenue category links item to corresponding accounting posting rules that drives the accounting behavior. It also provides additional details for reporting.When you select a sales item, Workday populates this field automatically.Workday automatically populates up to 5 recommendations for revenue categories on theRecommendedprompt filter when you enable machine learning recommendations forRevenue Categoryon theMaintain Machine Learning Prompt Recommendationstask.Unit PricePopulates from the sales item. If the currencies for the sales item and invoice differ, Workday automatically converts this value to the currency of the invoice.Workday uses the current currency conversion rate as defined in your tenant.Released on Invoice LinesThe invoice lines that describe released retention amounts on a customer invoice. See Steps: Create Retention for Customer Invoices.Extended AmountThe quantity multiplied by the unit price. For sales items with bulk pricing, Workday uses this calculation: (Unit Price x Quantity)/ UOM Priced at Quantities of = Extended Amount.For prepaid invoices, when you enter an amount that's greater than the advanced payments received, Workday prevents you from creating the invoice.Contract LineIf you generate the invoice from a contract or a project, Workday provides various options for the contract line type. It drives the billing and revenue cycle.Deferred RevenueFor invoices associated with a contract, Workday automatically selects the check box if there’s deferred revenue on the associatedContract Line.Workday also automatically selects the check box when theSales Itemhas deferred revenue.Revenue Recognition Schedule TemplateThis field displays if you select theDeferred Revenuecheck box on the invoice line. Select an option to associate the line with an existingRevenue Recognition Schedule Templatefor generating installments.Ship-From AddressWorkday displays this prompt when you've enabled bill-from and ship-from address options on theEdit Customer Account Optionstask for the invoice company.Workday automatically populates the ship-from address when the primary address of the invoice line company is currently in use for shipping.When you:- Select the same company in theInvoice Informationsection and inInvoice Lines, Workday populates the same ship-from address.
- Remove the ship-from address from theInvoice Informationsection, Workday populates a blankShip-From Addressprompt for every new invoice line that you add.
- Remove the company fromInvoice Lines, Workday hides the prompt.
- Change the invoice line company, Workday repopulates the prompt based on the new company configurations.
Ship-To Customer andShip-To AddressFor each invoice line, you can change the shipping customer and the associated address to any connection you define in theConnection Mapfor a given customer.Ship-to addresses that display in the prompt come from the ship-to customer.If you apply segmented security, the ship-to customers and addresses display only to users with access to the customers.If you reference aContract Lineon the invoice line, Workday clears the ship-to customer and address from that line.This feature doesn’t apply to sponsors.Tax ApplicabilityIndicates whether the invoice line is taxable or not. When you configure tax applicability as part of a tax rule for a sales item, Workday automatically populates this field. When there’s no applicability associated with the item, Workday applies the tax rule for the destination country. If you haven't configured the tax rules for sales item and country, Workday automatically populates the tax applicability from the sales item or revenue category.When you enable third-party tax for the invoice company, Workday populates the tax applicability when the integration runs.Tax CodeWorkday populates the tax code value from the invoice header. You can override this value manually, or by selecting:- ASales Itemthat has a tax code.
- AShip-To CustomerandShip-To Addresson the invoice line. These fields display only if the bill-to customer has aShip-to Business Connectionsconfigured on theConnection Mapfor the customer.
If you haven't configured theConnection Mapor transaction tax rules for a country, Workday automatically populates the tax code from theBill-To Customer.When you enable third-party tax for the invoice company, Workday populates the tax code when the integration runs.Calculated Tax AmountDisplays the tax amount calculated by a third-party tax integration service, when you configure the nonreporting option.Workday populates the calculated tax amount when the third-party tax integration runs.Withholding Tax CodeYou can select from tax codes with realization points ofInvoiceorCustomer Invoice Self Withholding. Workday automatically populates this field when you configure withholding tax codes on these rules:- Withholding Tax Rule for Country
- Withholding Tax Rule for Item
When you enable third-party withholding tax for the invoice company, Workday populates the withholding tax code when the integration runs.You can't select a withholding tax code when you configure a third-party tax integration with the nonreporting option for the invoice company. See Concept: Third-Party Tax Service Integrations.Tax Point Date TypeSelect the type of tax point date for the invoice line. Workday requires the tax point date type when you specify aTransaction Tax Codeon an invoice line.- To display this field, selectEnable Tax Point Date Configuration for Transaction Taxescheck box on theEdit Tenant Setup - Financialstask.
- Workday automatically populates tax point date type withInvoice/Adjustment Dateand uses regular transaction tax.
- When you select theVAT on Paymentcheck box on theEdit Company Tax Detailstask, Workday automatically:
- Sets the tax point date type toPayment Date
- Uses transaction tax on payments.
Tax Point DateEnter a tax point date to determine the tax period of the transaction.This field displays when you selectGoods/Service Delivery Dateas the tax point date type.WorktagsAdd worktags to the invoice line to:- Make it easier to find.
- Make its business purpose clear.
- Enable multidimensional reporting.
Related worktags default from data selected on the invoice. When related worktags of the same type exists on both sales items and revenue categories, the one from the sales item takes precedence because it’s more specific. The latest default for a worktag type overrides any preceding value.For intercompany transactions, Workday automatically adds theIntercompany Affiliateworktag to help you track revenue and expenses between intercompanies.Billable ProjectMust match the billable project in the header if you selected one. Otherwise, you can associate different billable projects with different invoice lines.You can also select the specificPhaseandTaskfor the project to attribute the transaction to. When you associate an invoice line with a contract line, any phase and task must match with phases and tasks on the contract line. - (Optional) Use theTaxtab to review a summary of all the tax codes and their applicability as specified on the invoice lines.If several lines share the same tax code, this tab consolidates them and provides a total taxable amount.To update this tab, clickUpdate Taxin theAmount Informationsection of the invoice header to populate with tax information from the invoice lines.
- (Optional) Enter currency rate overrides on theCurrency Ratetab.For foreign currency invoices, you can adjust the conversion rate to suit your business needs. Workday displays the changes on theEffective Currency Ratefield. The value in this field is the historic rate used by revenue recognition accounting to convert installment amounts to ledger currency. Any overrides that you enter trigger the selection of theRate Overridecheck box.
Option Description Currency Rate Type OverrideOverride the rate type used to look up the exchange rate.Currency Rate Date OverrideOverride the date used to look up the exchange rate.Currency Rate Manual OverrideTo override the exchange rate or provide a rate when a default rate isn’t available, enter a currency rate.DefaultsThis section displays the default currency rate for your tenant based on the invoice date. - (Optional) Access thePayment Scheduletab to create payment schedules for the invoice based on percentages or fixed amounts.Workday only activates this tab when you opt in to theEnable Multiple Due Dates on Customer Invoicessetting on theEdit Customer Account Optionstask.
- (Optional) Access theAttachmentstab to add the supporting documents to the customer invoice. Select theProvide To Customercheck box if you want to share the attachment with your customers. If you also want to include the attachment in the PDF file, select thePrint With Invoicecheck box as well.To add referenced attachments from your expense reports or supplier invoice charges on the customer invoice, select theInclude Attachments on Invoiceprompt on theCreate Billing Schedule for Customer Contracttask. The prompt displays when you selectTransactionas the billing type.Workday supports the file types for attachments listed in theEdit Tenant Setup - Systemtask.After you submit the invoice, you can view these details on the attachments tab:
Option Description Sum of Print With Invoice Attachments SizeDisplays the total size of all attachments that you print with the invoice.You can use this field on theCustomer Invoice Email Eventbusiness process for configuring email notifications.Attachment ReferenceDisplays the related expense report or expense report line for the source of the attachment.To drill into this link, you need to be able to access the expense report.
- When you submit the invoice:
- Workday initiates theCustomer Invoice Eventbusiness process for review and approval. If the business process definition includes an approval step, reviewers can modify the customer invoice before they approve it.
- Workday tags the invoice as a direct intercompany invoice when theBill-To Customeris a company operating as a customer.
- For intercompany transaction, Workday also launches theInitiate Customer Invoice Intercompany Eventbusiness process when it's configured as step on theCustomer Invoice Eventbusiness process. Workday applies the approval only to the company specified on the invoice header. When you deny the approval, Workday terminates the process.
- To print the customer invoice automatically after you generate a customer invoice in Workday, edit theCustomer Invoice Eventbusiness process and add a new step.
- Set theTypetoServiceandSpecifytoPrint Customer Invoice Service.
- To print the invoice with a print run type ofFinal, add the service step after the approval step and set the approval step as final.
- For electronic invoicing, setSpecifytoElectronic Invoicing via Document Delivery Rulesas the service step to trigger the desired electronic invoice integration.
- You can also launch the electronic invoice integration automatically by adding theIntegrationservice step to theCustomer Invoice Eventbusiness process. This option requires you set up a condition rule on the Integration step to ensure that the electronic invoice integration launches only when Workday generates an invoice PDF after the last printing run.
- To email a customer invoice PDF file automatically as soon as you print the document, add a new step and set theTypetoServiceandSpecifytoEmail Customer Invoice service.
- Use of the deferred revenue flag triggers the deferred revenue account posting rule.
- Workday automatically creates operational journals in the company currency for approved transactions. If the transaction and company currencies differ, Workday converts the amounts to the company currency.
- Workday processes accounting after the business process completes and uses the Receivables account posting rule to record customer payments due.
- When you print the invoice, Workday includes the attachment information on the print run that you can drill-down on to view the details.
After invoice approval:
- Use theFind Customer Invoicesreport to access and update existing invoices that you save or submit.
- If the invoice isn’t associated with a contract and has deferred revenue, create a revenue recognition schedule.
- You can modify the customer invoice by using the Create Adjustment, Change, Cancel, Edit Approved Invoice, Print, or Write Off tasks from the related action menu.
- Consolidate customer invoices.
- Record customer payment.
- Email invoices.
- To view the list of Workday-provided reports and their descriptions, accessWorkday Standard Reports, and select theCustomer Accountsoption.
- Settle customer invoices. The settlement process creates and settles the invoiced payments. When the process completes, Workday updates the accounting entries for each payment.