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Administrator Guide
Last Updated: 2026-03-13
Create Customer Invoices

Create Customer Invoices

  • Configure the
    Customer Invoice Event
    business process and security policy in the Customer Accounts functional area.
  • To route the invoice to a designated approver, configure the Approvers security group on the Approval and Review steps of the
    Customer Invoice Event
    business process.
  • If using invoice types, configure statutory invoice types by country.
  • If using gapless invoice number, configure sequence generator rules and enable the gapless sequencing functionality.
  • For intercompany transactions, configure intercompany profiles. See Define Intercompany Profiles.
  • Security:
    Process: Customer Invoice - Core
    and
    Reports: Customer Invoice Referenced Attachments – Supplier Invoice
    domain in the Customer Accounts functional area.
A customer invoice enables you to record a sales event and create receivables accounting. You can create a customer invoice for:
  • Shipment of goods.
  • Delivery of a service.
  • Billing schedule.
  • Projects, subscriptions, or memberships.
  1. Access the
    Create Customer Invoice
    task.
  2. As you complete the
    Invoice Information
    , consider:
    Option Description
    Company
    The company is the invoice owner. You can use it as a parameter to assign default withholding tax.
    Bill-From Address
    Ship-From Address
    Workday only displays these prompts when you've enabled bill-from and ship-from address options on the
    Edit Customer Account Options
    task for the invoice company.
    Workday automatically populates the:
    • Bill-from address when the company's primary address is currently in use for billing.
    • Ship-from address when the company's primary address is currently in use for shipping.
    When you:
    • Remove the company, Workday hides the prompts.
    • Change the company, Workday repopulates the prompts based on the new company configurations.
    • Edit the address that's displayed on the bill-from or ship-from address prompt on the company profile, Workday repopulates the prompts based on the new address.
    Customer
    Your customer selection populates other invoice information based on the customer definition, such as tax code, payment terms, and payment type. For awards, you can select a sponsor in this field instead of a customer.
    Invoice Date
    Workday uses this date to post the invoice to the first open ledger period. If Workday doesn't find an open ledger period, it sets the invoice status to
    Error
    .
    Accounting Date
    The Accounting Date that you enter must be in a current or previous open accounting period. Example: You provide a service, but you don't create the invoice until the next accounting period. Then you can select the service date as the accounting date.
    Depending on how you configure the company accounting, Accounting Date can be optional or required.
    This date is same as the
    Invoice Date
    by default. You can also configure it to use:
    • Approval Date
      by accessing the
      Edit Company Accounting Details
      task.
    • Accounting in Arrears
      by accessing the
      Edit Company Accounting Details
      task and setting the
      Allow Accounting in Arrears
      prompt to
      Customer Invoice
      .
    Statutory Invoice Type
    Select a country-specific statutory invoice if you use invoice types to categorize your invoices in compliance with government requirements.
    The field displays only if you've configured a statutory invoice for the company in a specific country.
    Invoice Type
    If you’ve configured the
    Edit Customer Invoice Layout Rule
    task to vary the layout by invoice type, your selection can determine the invoice layout. Example: You might want project invoices to have a different layout than goods invoices.
    Bill-To Address
    This field displays when you enter a customer. Workday automatically populates the primary business address from the tab
    Addresses and Contacts
    Contact Information
    of the customer profile. If you don't define a primary business address, this field remains blank.
    Bill-To Contact
    This field populates from the
    Addresses and Contacts
    Customer Contacts
    tab on the customer profile. If you don't define a default bill-to contact here, this field remains blank.
    These contacts are the email recipients for customer invoices.
    You can override the defaults with other options in the prompt, if available.
    Ship-To Customer
    Ship-To Address
    These fields display only if the invoice customer has
    Ship-to Business Connections
    set on the
    Connection Map
    in the customer profile.
    Once you select a ship-to customer, the
    Ship-To Address
    prompt displays all shipping addresses from the ship-to customer
    Contact Information
    that:
    • Have an effective date of on or before the current date.
    • You have access to.
    Workday applies the
    Ship-To Address
    along with the tax rule for the destination country for tax default application. If no address has a shipping usage, the prompt returns the primary business address.
    This feature doesn’t apply to sponsors.
    Related Invoices
    The prompt displays all credited invoices that don’t yet have a rebill for this company and customer combination. You can only select 1 invoice at a time.
    Adjustments
    Displays if you select a
    Related Invoice
    . This field contains the corresponding credit adjustment to that related invoice.
  3. As you enter
    Additional Information
    for the invoice, consider:
    Option Description
    Billable Project
    (Optional) Select a billable project related to the company or customer. Workday automatically populates the
    Worktags
    field in the header with the worktags related to the project. Workday also automatically populates the
    Billable Project
    field on the invoice line.
    If you leave this field blank, you can associate an invoice with more than 1 project at the invoice line level.
    Reference Type
    Select a reference type based on the country requirement of where you conduct business.
    Workday displays this field dynamically when the address of the company and the bill-to-address of the customer are both in 1 of these countries:
    • Boleto Bancário (Brazil)
    • BPAY (Australia)
    • ESR (Switzerland)
    • FIK-nummer (Denmark)
    • KID-nummer (Norway)
    • OCR-nummer (Sweden)
    • OGM-VCS (Belgium)
    • Viitenumber (Estonia)
    • Viitenumero (Finland)
    Reference Number
    When you select an international reference type, you must enter a supporting
    Reference Number
    .
    Due Date
    Workday automatically calculates this date based on the invoice date and payment terms. You can manually override this date by entering a new one in the
    Due Date Override
    field.
    Document Link
    If you store supporting documents or images in an external repository, then enter the URL to that location. Once you save the transaction, Workday displays the URL as a live hyperlink to the image. Approvers can reference this document before approving the transaction.
    Workday validates the link to ensure that it has a valid Uniform Resource Identifier (URI) pattern, as defined by your security administrator. This process provides additional security to help avoid malicious content in external links.
    To add a valid URI, set the
    Link Type
    to
    Customer Invoice Document Link
    on the
    Maintain External Link Validation
    task. When the location of the external content changes, ensure to update the URL in Workday.
  4. As you complete the
    Amount Information
    , consider:
    Option Description
    Currency
    If you've defined a specific currency on the customer profile, Workday automatically populates the field with the assigned currency.
    You have the option to change it to any of the accepted currencies.
    Prepaid Amount Applied
    Lists the amount already applied to this invoice. This amount is the prepaid amount offset against the installment invoices created within the billing schedule. Workday automatically offsets the prepaid amount and creates a negative amount on the invoice line.
    Tax Service Name
    Displays when you configure a third-party tax service integration with the nonreporting option for the invoice company. See Concept: Third-Party Tax Service Integrations.
    Tax Amount
    The total tax amount for the customer invoice, either calculated by Workday or imported from a third-party tax service integration.
    Less Withholding Amount
    Calculates when the
    Withholding Tax Code
    has a
    Realization Point
    of
    Invoice
    .
    Default Tax Code
    Displays when you don't configure a third-party tax integration for the invoice company.
    You can select a tax code for Workday to populate on invoice lines override. You can also override the default tax code that Workday populates from your tax configuration and invoice information.
    On invoices with no ship-to customer, Workday automatically populates the tax code from the bill-to customer.
    When you select a ship-to customer and address, Workday applies the tax code from the default transaction tax rule for the destination country.
    You can configure exception rules to override the default selection for companies and customers on customer invoices.
    Update Tax
    Displays when you don't configure a third-party tax integration for the invoice company.
    Click to recalculate taxes. Clicking
    Submit
    also calculates taxes.
  5. As you complete the
    Invoice Lines
    tab, consider:
    Option Description
    Company
    If you enable intercompany transactions, you have more than 1 choice.
    Sales Item
    When you select a sales item, Workday automatically populates some of the other fields based on the sales item definition.
    Workday automatically populates up to 5 recommendations for sales items on the
    Recommended
    prompt filter when you enable machine learning recommendations for
    Sales Item
    on the
    Maintain Machine Learning Prompt Recommendations
    task.
    Commodity Code
    To display options on this prompt, first configure commodity code types and add commodity codes. See Steps: Create Commodity Codes.
    You can select only 1 active code per commodity code type.
    Revenue Category
    The revenue category links item to corresponding accounting posting rules that drives the accounting behavior. It also provides additional details for reporting.
    When you select a sales item, Workday populates this field automatically.
    Workday automatically populates up to 5 recommendations for revenue categories on the
    Recommended
    prompt filter when you enable machine learning recommendations for
    Revenue Category
    on the
    Maintain Machine Learning Prompt Recommendations
    task.
    Unit Price
    Populates from the sales item. If the currencies for the sales item and invoice differ, Workday automatically converts this value to the currency of the invoice.
    Workday uses the current currency conversion rate as defined in your tenant.
    Released on Invoice Lines
    The invoice lines that describe released retention amounts on a customer invoice. See Steps: Create Retention for Customer Invoices.
    Extended Amount
    The quantity multiplied by the unit price. For sales items with bulk pricing, Workday uses this calculation: (Unit Price x Quantity)/ UOM Priced at Quantities of = Extended Amount.
    For prepaid invoices, when you enter an amount that's greater than the advanced payments received, Workday prevents you from creating the invoice.
    Contract Line
    If you generate the invoice from a contract or a project, Workday provides various options for the contract line type. It drives the billing and revenue cycle.
    Deferred Revenue
    For invoices associated with a contract, Workday automatically selects the check box if there’s deferred revenue on the associated
    Contract Line
    .
    Workday also automatically selects the check box when the
    Sales Item
    has deferred revenue.
    Revenue Recognition Schedule Template
    This field displays if you select the
    Deferred Revenue
    check box on the invoice line. Select an option to associate the line with an existing
    Revenue Recognition Schedule Template
    for generating installments.
    Ship-From Address
    Workday displays this prompt when you've enabled bill-from and ship-from address options on the
    Edit Customer Account Options
    task for the invoice company.
    Workday automatically populates the ship-from address when the primary address of the invoice line company is currently in use for shipping.
    When you:
    • Select the same company in the
      Invoice Information
      section and in
      Invoice Lines
      , Workday populates the same ship-from address.
    • Remove the ship-from address from the
      Invoice Information
      section, Workday populates a blank
      Ship-From Address
      prompt for every new invoice line that you add.
    • Remove the company from
      Invoice Lines
      , Workday hides the prompt.
    • Change the invoice line company, Workday repopulates the prompt based on the new company configurations.
    Ship-To Customer and
    Ship-To Address
    For each invoice line, you can change the shipping customer and the associated address to any connection you define in the
    Connection Map
    for a given customer.
    Ship-to addresses that display in the prompt come from the ship-to customer.
    If you apply segmented security, the ship-to customers and addresses display only to users with access to the customers.
    If you reference a
    Contract Line
    on the invoice line, Workday clears the ship-to customer and address from that line.
    This feature doesn’t apply to sponsors.
    Tax Applicability
    Indicates whether the invoice line is taxable or not. When you configure tax applicability as part of a tax rule for a sales item, Workday automatically populates this field. When there’s no applicability associated with the item, Workday applies the tax rule for the destination country. If you haven't configured the tax rules for sales item and country, Workday automatically populates the tax applicability from the sales item or revenue category.
    When you enable third-party tax for the invoice company, Workday populates the tax applicability when the integration runs.
    Tax Code
    Workday populates the tax code value from the invoice header. You can override this value manually, or by selecting:
    • A
      Sales Item
      that has a tax code.
    • A
      Ship-To Customer
      and
      Ship-To Address
      on the invoice line. These fields display only if the bill-to customer has a
      Ship-to Business Connections
      configured on the
      Connection Map
      for the customer.
    If you haven't configured the
    Connection Map
    or transaction tax rules for a country, Workday automatically populates the tax code from the
    Bill-To Customer
    .
    When you enable third-party tax for the invoice company, Workday populates the tax code when the integration runs.
    Calculated Tax Amount
    Displays the tax amount calculated by a third-party tax integration service, when you configure the nonreporting option.
    Workday populates the calculated tax amount when the third-party tax integration runs.
    Withholding Tax Code
    You can select from tax codes with realization points of
    Invoice
    or
    Customer Invoice Self Withholding
    . Workday automatically populates this field when you configure withholding tax codes on these rules:
    • Withholding Tax Rule for Country
    • Withholding Tax Rule for Item
    When you enable third-party withholding tax for the invoice company, Workday populates the withholding tax code when the integration runs.
    You can't select a withholding tax code when you configure a third-party tax integration with the nonreporting option for the invoice company. See Concept: Third-Party Tax Service Integrations.
    Tax Point Date Type
    Select the type of tax point date for the invoice line. Workday requires the tax point date type when you specify a
    Transaction Tax Code
    on an invoice line.
    • To display this field, select
      Enable Tax Point Date Configuration for Transaction Taxes
      check box on the
      Edit Tenant Setup - Financials
      task.
    • Workday automatically populates tax point date type with
      Invoice/Adjustment Date
      and uses regular transaction tax.
    • When you select the
      VAT on Payment
      check box on the
      Edit Company Tax Details
      task, Workday automatically:
      • Sets the tax point date type to
        Payment Date
      • Uses transaction tax on payments.
    Tax Point Date
    Enter a tax point date to determine the tax period of the transaction.
    This field displays when you select
    Goods/Service Delivery Date
    as the tax point date type.
    Worktags
    Add worktags to the invoice line to:
    • Make it easier to find.
    • Make its business purpose clear.
    • Enable multidimensional reporting.
    Related worktags default from data selected on the invoice. When related worktags of the same type exists on both sales items and revenue categories, the one from the sales item takes precedence because it’s more specific. The latest default for a worktag type overrides any preceding value.
    For intercompany transactions, Workday automatically adds the
    Intercompany Affiliate
    worktag to help you track revenue and expenses between intercompanies.
    Billable Project
    Must match the billable project in the header if you selected one. Otherwise, you can associate different billable projects with different invoice lines.
    You can also select the specific
    Phase
    and
    Task
    for the project to attribute the transaction to. When you associate an invoice line with a contract line, any phase and task must match with phases and tasks on the contract line.
  6. (Optional) Use the
    Tax
    tab to review a summary of all the tax codes and their applicability as specified on the invoice lines.
    If several lines share the same tax code, this tab consolidates them and provides a total taxable amount.
    To update this tab, click
    Update Tax
    in the
    Amount Information
    section of the invoice header to populate with tax information from the invoice lines.
  7. (Optional) Enter currency rate overrides on the
    Currency Rate
    tab.
    For foreign currency invoices, you can adjust the conversion rate to suit your business needs. Workday displays the changes on the
    Effective Currency Rate
    field. The value in this field is the historic rate used by revenue recognition accounting to convert installment amounts to ledger currency. Any overrides that you enter trigger the selection of the
    Rate Override
    check box.
    Option Description
    Currency Rate Type Override
    Override the rate type used to look up the exchange rate.
    Currency Rate Date Override
    Override the date used to look up the exchange rate.
    Currency Rate Manual Override
    To override the exchange rate or provide a rate when a default rate isn’t available, enter a currency rate.
    Defaults
    This section displays the default currency rate for your tenant based on the invoice date.
  8. (Optional) Access the
    Payment Schedule
    tab to create payment schedules for the invoice based on percentages or fixed amounts.
    Workday only activates this tab when you opt in to the
    Enable Multiple Due Dates on Customer Invoices
    setting on the
    Edit Customer Account Options
    task.
  9. (Optional) Access the
    Attachments
    tab to add the supporting documents to the customer invoice. Select the
    Provide To Customer
    check box if you want to share the attachment with your customers. If you also want to include the attachment in the PDF file, select the
    Print With Invoice
    check box as well.
    To add referenced attachments from your expense reports or supplier invoice charges on the customer invoice, select the
    Include Attachments on Invoice
    prompt on the
    Create Billing Schedule for Customer Contract
    task. The prompt displays when you select
    Transaction
    as the billing type.
    Workday supports the file types for attachments listed in the
    Edit Tenant Setup - System
    task.
    After you submit the invoice, you can view these details on the attachments tab:
    Option Description
    Sum of Print With Invoice Attachments Size
    Displays the total size of all attachments that you print with the invoice.
    You can use this field on the
    Customer Invoice Email Event
    business process for configuring email notifications.
    Attachment Reference
    Displays the related expense report or expense report line for the source of the attachment.
    To drill into this link, you need to be able to access the expense report.
  • When you submit the invoice:
    • Workday initiates the
      Customer Invoice Event
      business process for review and approval. If the business process definition includes an approval step, reviewers can modify the customer invoice before they approve it.
    • Workday tags the invoice as a direct intercompany invoice when the
      Bill-To Customer
      is a company operating as a customer.
  • For intercompany transaction, Workday also launches the
    Initiate Customer Invoice Intercompany Event
    business process when it's configured as step on the
    Customer Invoice Event
    business process. Workday applies the approval only to the company specified on the invoice header. When you deny the approval, Workday terminates the process.
  • To print the customer invoice automatically after you generate a customer invoice in Workday, edit the
    Customer Invoice Event
    business process and add a new step.
    • Set the
      Type
      to
      Service
      and
      Specify
      to
      Print Customer Invoice Service
      .
    • To print the invoice with a print run type of
      Final
      , add the service step after the approval step and set the approval step as final.
    • For electronic invoicing, set
      Specify
      to
      Electronic Invoicing via Document Delivery Rules
      as the service step to trigger the desired electronic invoice integration.
  • You can also launch the electronic invoice integration automatically by adding the
    Integration
    service step to the
    Customer Invoice Event
    business process. This option requires you set up a condition rule on the Integration step to ensure that the electronic invoice integration launches only when Workday generates an invoice PDF after the last printing run.
  • To email a customer invoice PDF file automatically as soon as you print the document, add a new step and set the
    Type
    to
    Service
    and
    Specify
    to
    Email Customer Invoice service
    .
  • Use of the deferred revenue flag triggers the deferred revenue account posting rule.
  • Workday automatically creates operational journals in the company currency for approved transactions. If the transaction and company currencies differ, Workday converts the amounts to the company currency.
  • Workday processes accounting after the business process completes and uses the Receivables account posting rule to record customer payments due.
  • When you print the invoice, Workday includes the attachment information on the print run that you can drill-down on to view the details.
After invoice approval:
  • Use the
    Find Customer Invoices
    report to access and update existing invoices that you save or submit.
  • If the invoice isn’t associated with a contract and has deferred revenue, create a revenue recognition schedule.
  • You can modify the customer invoice by using the Create Adjustment, Change, Cancel, Edit Approved Invoice, Print, or Write Off tasks from the related action menu.
  • Consolidate customer invoices.
  • Record customer payment.
  • Email invoices.
  • To view the list of Workday-provided reports and their descriptions, access
    Workday Standard Reports
    , and select the
    Customer Accounts
    option.
  • Settle customer invoices. The settlement process creates and settles the invoiced payments. When the process completes, Workday updates the accounting entries for each payment.