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Administrator Guide
Last Updated: 2024-06-28
Steps: Create Retention for Customer Invoices

Steps: Create Retention for Customer Invoices

Create and approve customer contracts.
You can contractually withhold a portion of a customer invoice using the billing schedule; for example, to allow your customer to withhold payment on a percentage of the invoice amount until work is completed. When your customer contract meets the requirements, you can release the retention balances by contract line for invoicing.
  2. Include your customer contract lines for installments or transactions in the billing schedule.
    Click
    Edit Retention Terms
    . These fields are for reporting purposes only:
    • Estimated Retention Release Date
    • 3rd Party Retention
  3. When the customer contract meets the requirements, select
    Retention
    Release Retention
     from the related actions menu of the billing schedule to release all or part of the retention balance.
    Released retention amounts generate separate invoices, which are shown in the
    Released on Invoice Lines
     field on the original customer invoice line.
You can run the
Customer Retention Balance
 report to view the retention balance by company.