Troubleshooting: Sheet Load Stuck in Rendering Stage
When your sheet renders, your network communicates with your internet browser to get HTML code from a remote server. This process of getting data gets stuck if something interrupts the communication between your network and your internet browser.
There's an issue with your internet browser.
You need to update your internet browser to the latest version.
Update your internet browser to the latest version.
We don't support your internet browser or internet browser version.
- Review the supported internet browsers and versions. See Reference: Technology Requirements.
- Check your internet browser and version.
- Switch to a supported internet browser or version.
There's an unknown issue with your internet browser.
Try again on a different supported internet browser. See Reference: Technology Requirements.
There's an issue with your network.
Your network is experiencing interruptions or down time.
- If other Adaptive Planning users access the application on the same network, ask them to open the sheet and see if the sheet gets stuck on the Rendering stage.
- Try again on another secure network. Example: Your home network.
- If you only see the issue on your office network, contact your IT team. If you only see the issue on your home network, contact your internet provider.