Concept: Notification Designer

You can insert various types of dynamic content as data rows in notification templates. The task or business process that initiates a notification determines the values in the data rows when the notification is sent. Because some data rows are exclusive to specific types of notifications, a notification template can include only 1 data row at a time, and the type of data row included determines the type of notification that can use it.

Example: In order for an

Invite to Apply

task to use a notification template, that notification template must include an Invite to Apply data row. Additionally, a notification template that includes an Invite to Apply data row isn't available for use in any type of notification except one from an

Invite to Apply

task.

You can download a notification template as an NDXF file type and save a local copy of it as a backup. To download the template, from the

File

menu of a notification template, select

Download As

Notification Template (.ndxf)

. You must be the owner of the template or have

Can Edit

permission to download it.

A saved NDXF file can be uploaded to a different tenant, if needed. Before you can upload it, access the

Edit Tenant Setup - System

task. In the

System Setup

section under

File Type Setup Instructions

, make sure all file types are supported, or add NDXF to the list of supported file types for that tenant. Then, from Drive in the destination tenant, select

Add New

Upload

and navigate to the NDXF file.

You can also migrate notification templates and their dependencies between tenants using Object Transporter (OX).

You can design and customize content for multiple target languages within a single notification template. After you create the base language of a notification template and add content to it, you can then add other language layouts by clicking the

+

icon on the Translations pane or

Language

Add Language

from the toolbar.

Languages that are available to add are defined in the

Languages

section on the

Edit Tenant Setup – Global

task.

If you’ve enabled generative AI for Notification Designer, Notification Designer automatically generates translated text for selected languages. The default

Generate Translation

option on the

Add Languages

modal handles this. However, any labels within the template, such as

Message Body Placeholder

, retain the language configured for the signed-in user.

If you prefer not to use generative AI for language translation, you can manually add translated text. Select the

Copy from Base Language

option as the

Default Text

in the modal to create new language layouts, and then manually input the translations. You can later overwrite any existing text with AI-generated translations, or generate translations for new content. Access the related items menu next to the language in the panel and select to do this.

If you haven't opted in to generative AI translations for Notification Designer, you must translate language layouts manually from the base language. Each new layout that you add to the notification template inherits the content present in the base layout at the time you add the language. You can customize the content in each layout by adding translated text, replacing images, setting fonts, and changing colors. You must add new containers and data rows directly to the base layout for changes to apply to all other languages.

When a notification template is published, all of the language layouts are published too. If you don’t add a layout for a recipient’s language in the notification template, notifications will be sent using the base language.