FAQ: Workday Central Login (WCL) Security Settings

How do I keep my account safe?: Create a strong password with at least:
8 characters.
5 or more unique characters.
1 uppercase, lowercase, numeric, and special character.
Avoid creating passwords that:
Contain spaces.
Use common words, abbreviations, or acronyms.
Are compromised or previously used.
Monitor any suspicious account activity by checking your email for security notifications or accessing
Manage Your Account
Security Settings
Show logged in sessions
.
Maintain multiple methods of account or password recovery.

If you think your password is compromised, reset it as soon as possible.
How do I set up different methods of password recovery?: On your profile page in Workday Central Login, select
Manage Your Account
.
From
Personal Info
, select
Contact Information
.
To add a mobile number for password recovery, select
Add Mobile Number
.
To substitute your current primary email with another email to verify and recover your account, click
Add Email Address
.
Workday recommends activating both methods of recovery, in case you lose access to either your phone or email.
How do I reset my password using email?: From the sign-in page, enter your email address and click
Forgot Your Password?
Click
Reset Your Password
.
Enter the 6-digit code from your authenticator app.
Enter the 6-digit password sent to your email address.
How do I reset my password using my mobile phone?: The
Try With SMS
password reset option is only available if you added and verified your phone number in the
Contact Information
section of your WCL account. To reset your password using SMS:
From the sign-in page, enter your email address and click
Forgot Your Password?
Click
Reset Your Password
.
Enter the 6-digit code from your authenticator app.
Click
Try With SMS
and enter the 6-digit code sent to your mobile phone.

Currently, WCL only supports North American mobile phone numbers.
What if I don't have a mobile device?: If you don’t have a mobile device, you can use a browser-based option, like 1Password, for multifactor authentication. Browser-based options can scan QR codes in WCL.
What if I don't have an authenticator app?: If you don't have an authenticator app, you can set up a phone number to use for multi-factor authentication in the onboarding process or in the settings of existing accounts. See Create a Workday Central Login (WCL) Account for more information on setting up SMS for authentication.
WCL supports these countries and phone codes for SMS authentication:

United States of America (1)
Canada (1)
Algeria (213)
Argentina (54)
Australia (61)
Austria (43)
South Africa (27)
Italy (39)
Japan (81)
Korea, Republic of (82)
Lebanon (961)
Luxembourg (352)
Morocco (212)
Mexico (52)
Malaysia (60)
Netherlands (31)
New Zealand (64)
Philippines (63)
Poland (48)
Venezuela (58)
Taiwan (886)
Sweden (46)
Singapore (65)
Saudi Arabia (966)
Kazakhstan (7)
Qatar (974)
Portugal (351)
Korea, Democratic People's Republic of (850)
Israel (972)
Ireland (353)
India (91)
Hungary (36)
Hong Kong (852)
Greece (30)
United Kingdom (44)
France (33)
Finland (358)
Spain (34)
Egypt (20)
Denmark (45)
Germany (49)
Costa Rica (506)
China (86)
Chile (56)
Switzerland (41)
Brazil (55)
Belgium (32)
United Arab Emirates (971)
Angola (244)
Belize (501)
Bermuda (1)
Colombia (57)
Côte d'Ivoire (225)
Czechia (420)
Ecuador (593)
Estonia (372)
Indonesia (62)
Jamaica (1)
Latvia (371)
Liechtenstein (423)
Lithuania (370)
Malta (356)
Mozambique (258)
Norway (47)
Pakistan (92)
Puerto Rico (1)
Romania (40)
Slovakia (421)
Türkiye (90)
Dominican Republic (503)
El Salvador (503)
Guatemala (502)
Honduras (504)
Nicaragua (505)
Panama (507)
Peru (51)
Thailand (66)
Ukraine (380)
Albania (355)
Bulgaria (359)
Croatia (385)
Jordan (962)
Kenya (254)
Kuwait (965)
Mauritius (230)
Nepal (977)
Serbia (381)
Syria (963)
Iceland (354)
Bahrain (973)

Uruguay (598)
Afghanistan (93)
Armenia (374)
Azerbaijan (994)
Bahamas (1)
Bangladesh (880)
Barbados (1)
Belarus (375)
Bolivia (591)
Botswana (267)
Burundi (257)
Cambodia (855)
Chad (235)
Congo (242)
Congo, Democratic Republic of the (243)
Cyprus (357)
Ethiopia (251)
Georgia (995)
Ghana (233)
Guyana (592)
Haiti (509)
Iran (98)
Iraq (964)
Kyrgyzstan (996)
Laos (856)
Libya (218)
North Macedonia (389)
Madagascar (261)
Malawi (265)
Mali (223)
Mauritania (222)
Moldova (373)
Mongolia (976)
Namibia (264)
Nigeria (234)
Papua New Guinea (675)
Paraguay (595)
Rwanda (250)
Senegal (221)
Slovenia (386)
Sri Lanka (94)
Sudan (249)
Tajikistan (992)
Tanzania (255)
Trinidad and Tobago (1)
Tunisia (216)
Turkmenistan (993)
Uganda (256)
Uzbekistan (998)
Vietnam (84)
Zambia (260)
Zimbabwe (263)
Russian Federation (7)
Greenland (299)
Brunei (673)
Niger (227)
Cameroon (237)
Guinea (224)
Liberia (231)
Sierra Leone (232)
Bosnia and Herzegovina (387)
Montenegro (382)
Lesotho (266)
Oman (968)
Yemen (967)
Eswatini (268)
Comoros (269)
Dominica (1)
Fiji (679)
Grenada (1)
Maldives (960)
Nauru (674)
Palau (680)
Saint Kitts and Nevis (1)
Saint Lucia (1)
Benin (229)
Burkina Faso (226)
Central African Republic (236)
Djibouti (253)
Eritrea (291)
Gabon (241)
Guinea-Bissau (245)
Somalia (252)
Antigua and Barbuda (1)
Togo (228)
Andorra (376)
Bhutan (975)
Cabo Verde (238)
Equatorial Guinea (240)

Gambia (220)
Kiribati (686)
Marshall Islands (692)
Micronesia, Federated States of (691)
Monaco (377)
Myanmar (95)
Saint Vincent and the Grenadines (1)
Samoa (685)
San Marino (378)
Sao Tome and Principe (239)
Seychelles (248)
Solomon Islands (677)
Suriname (597)
Timor-Leste (670)
Tonga (676)
Tuvalu (688)
Vanuatu (678)
Macao (853)
Guernsey (44)
Cuba (53)
Anguilla (1)
Aruba (297)
British Virgin Islands (1)
Cayman Islands (1)
French Guiana (594)
Guam (1)
Jersey (44)
Curaçao (599)
Turks and Caicos Islands (1)
Western Sahara (212)
New Caledonia (687)
Reunion (262)
Guadeloupe (590)
Martinique (596)
State of Palestine (970)
French Polynesia (689)
South Sudan (211)
Sint Maarten (1)
Isle of Man (44)
Kosovo (386)
Kosovo (381)
Kosovo (377)
Gibraltar (350)
Northern Mariana Islands (1)
U. S. Virgin Islands (1)
American Samoa (1)
Falkland Islands (500)
Holy See (39)
British Indian Ocean Territory (246)
Faroe Islands (298)
United States Minor Outlying Islands (1)
Cook Islands (682)
Montserrat (1)
Wallis and Futuna (681)
Svalbard and Jan Mayen (47)
Pitcairn Islands (64)
Bonaire, Sint Eustatius, and Saba (599)
Christmas Island (61)
Åland Islands (358)
Niue (683)
Cocos Islands (61)
Mayotte (262)
Saint Pierre and Miquelon (508)
Tokelau (690)
Norfolk Island (672)
Saint Barthelemy (590)
Saint Helena, Ascension and Tristan da Cunha (247)
Saint Helena, Ascension and Tristan da Cunha (290)
Saint Martin (590)
Kosovo (383)
If I get a new phone, do I need to reset my authenticator app?: Yes. To reset your authenticator app and pair it with a new device:
When WCL prompts you to enter a 6-digit verification code from your authenticator, click
Reset Authenticator
below the prompt.
Enter the 6-digit password sent to your email address.
Using the authenticator app on your new device, scan the QR code.
How do I recover my account if I forgot my password and can't access my authenticator app?: From the WCL sign-in page, enter your email address and click
Forgot Your Password?
On the
Let's Verify It's You
page, click
Recover Account
.
In the
Recover Account
pop-up, acknowledge that you want to reset your account.
Enter the 6-digit, one-time passcode sent to your email and click
Verify Code
.
Enter and confirm a new WCL account password.
From the
Set Up Authentication Methods
page, enable an authenticator app for multifactor authentication.
What if I can't access Workday Central Login or any related links on the site?: If you can't access WCL, delete your browser history, contact your customer administrator, and sign in again.

If you tried clicking the
Forgot Your Password?
link on the sign-in page, and it didn't work, clear the cookies and cache of your web browser and try again.

Workday collects cookies and other information about your activity on WCL.

Create a Workday Central Login (WCL) Account