FAQ: Why Didn't Peakon Detect a Hierarchy Between 2 Segments?

When an administrator creates an attribute hierarchy between 2 segments, Peakon automatically detects relationships between any qualifying child and parent segments. A parent-child relationship between 2 segments will only exist if every employee from the child segment with data populated for both attributes is also part of the parent segment on Peakon. Example: If every employee from the

France (Country)

segment with data populated for both attributes is also part of the

Europe (Region)

segment, Peakon detects a parent-child relationship between the 2 segments. It's not possible to copy or add an existing relationship from a different hierarchy to another hierarchy.

If you expect a certain child segment to display under a specific parent segment in the heat map and that's not currently the case, try to identify any employees of the child segment who have a different value for the parent attribute. You can follow the steps below to troubleshoot why France may not display under Europe in the segment heat map:

All employees of

France

are now also part of the

Europe

segment, thereby creating a hierarchy between the 2 segments.