Concept: Survey Language
The survey determines the language for each employee in an order of precedence, based on the availability of information.
- The language that you manually set on the employee record.
- The detected language from the employee, based on their browser language in the previous round.
- The language that you set on the survey schedule.
- English.
To control the survey language, we recommend setting the employee record languages, or the survey schedule language at a minimum.
Configuration Area | Description |
|---|---|
Employee records | You can set the language on employee records individually or in bulk. Example: You can select all employees whose Country attribute matches France, and set their language to French, in bulk. The language on the employee record must be a language that your organization has allowed in their survey settings. If you don't set a language manually, the survey detects the language for each employee. When an employee opens their first survey, the survey uses their browser language, or IP address location as a fallback. In future survey rounds, those employees receive communication in the detected language. The detection only works if the detected language is part of the languages your organization has allowed in survey settings. If it's not, the system uses the first language from the allowed survey languages. |
Survey schedules | You can select multiple survey languages or restrict your survey to just 1 language. A drop-down menu on the first survey page displays the languages that you enabled in the survey, mirroring the language order from your survey settings. If an employee selects a survey language from the drop-down, their selection overrides the language on their employee record (whether manual or detected). If you don't configure the schedule language, all supported languages are available in the language drop-down menu on the survey. |
Examples
Employee Record Language | Schedule Language | First Round | Subsequent Rounds |
|---|---|---|---|
Not set. | Not set. All survey languages are available. | English.
The survey uses the final fallback option, when employee record and schedule language aren't available: English. | Survey detects employee languages from last time. If the detected languages are supported survey languages on Peakon, subsequent rounds use those languages. |
Not set. | French, English, Italian. | French.
The survey uses the first schedule language as the fallback option. | Survey detects employee languages from last time. If the detected languages are among your selected schedule languages (French, English, Italian), subsequent rounds use those languages. |
Italian. | Not set. | Italian. | Italian. |
Italian. | French. | French.
Although employee record language takes precedence, the survey can't use this language, because you restricted your survey to French only. | French. |