Wednesday, 29th January

We deliver these comment enhancements powered by generative artificial intelligence (GenAI):

We gradually release AI Translations from 26th of February over 5 business days, followed by a 5 business day gradual release of AI Comment Summarization until 11th March.

The new AI Translations feature enhances the existing comment translation functionality, allowing users to set their preference to either automatically translate comments or manually translate each comment into the users’ dashboard language.

AI Translations supports all available dashboard languages, and automatically detects the user’s dashboard language to use for translations.

Only the comment text itself (without any additional data related to the comment) is processed to generate the translations.

AI Comment Summarization allows users to generate an ad-hoc comment summary on any dashboard context and filtered view, where 10 or more comments are available. This comment summary functionality is available to all users with access to comments.

Additionally, AI Comment Summarization generates a comment summary for each scoring group (0-6, 7-8, and 9-10) at the end of each survey round, when 10 or more comments are present within the aggregation period and there are enough new responses that have met the visibility requirements in the survey round.

Each scoring group can receive up to 3 bulletpoint paragraphs summarizing the main themes in the comments. Summaries by scoring groups only use driver comments that contain scores.

Comment summaries by scoring group are available to all users with access to comments, on managed segments (All Reports and Direct Reports segments) and on the main company context.

AI Comment Summarization can only process English comments and generate English summaries. By enabling AI Translations, Peakon translates all comments into English (thereby increasing the subset of comments contributing to summaries), and displays resulting summaries in the user’s own dashboard language.

The AI Translations capability enables business leaders and managers in global organizations to read, understand, and engage with all employees’ comments, regardless of the source language.

Enabling AI Translations also increases the subset of relevant results for Semantic Topics, Semantic Search, and AI Comment Summarization, by translating all comments into English (regardless of user’s dashboard language), thereby increasing the number of comments contributing to these features as they currently only support English comments.

The AI Comment Summarization capabilities assist in comment analysis when working with a large volume of comments. The ability to generate comment summaries of segments of interest, using available filters to further narrow down the results, enables leaders to quickly extract key insights from qualitative data.

Survey comments now automatically translate into the user's dashboard language. Users can choose between the

Auto-translate comments

(default) and

Manually translate individual comments

options in their personal

Profile

settings.

The

Auto-translate comments

option translates all comments, with a

Show original

button for each comment. The

Manually translate individual comments

option displays comments in their source language, with a

Translate to [dashboard language]

(Example: Translate to English) button for each comment.

At this time, the Excel comment export only contains the source comments and English translations.

The

All comments

page now displays a

Summarize comments

button, which enables users to generate ad-hoc comment summaries on dashboard contexts and/or filtered views. Clicking the button displays a slide-in panel with the comment summary and details of the selected dashboard context (Example: Marketing [Department] and any filtered view (Example: NPS Category - Detractors & Question set - Health & Wellbeing). You can click the

Copy summary

option and save a copy outside of Peakon, as these summaries are not stored in Peakon and cannot be retrieved.

Lastly, we add an

AI summary

page in the left sidebar within the

Comments

section, which contains the scoring group summaries with a

Copy summary

option under each summary. Scoring group summaries will generate after the next survey round.

The AI Translations functionality is enabled automatically for all customers. You can opt out by navigating to

Administration

Account

Data Control

Comment translations

.

The AI Comment Summarization functionality is enabled automatically for all customers. You can also opt out of the comment summarization functionalities by going to

Administration

Account

Data Control

Comment summaries

.

With this release, we make it easier for administrators to troubleshoot employee sync issues when updating employee records using an employee provisioning integration (Examples: Workday and BambooHR).

We add a

Sync Information

tab on employee records, which displays these 3 sections:

It's also possible to manually sync the employee and refresh the information displayed on the tab.

This update is automatically available to all companies that use an employee sync integration.

We update the Peakon survey invite email design to enhance the user experience with a clearer layout and fewer links, making it less likely for phishing detection mechanisms to classify the email as phishing or suspicious.

This update will go live at the end of January 2025. The updated survey email will appear automatically.

You’ll notice:

Update your training materials so that employees are aware of the changes.