Concept: Engagement Score
For customers who had their production instance created from the 31st March 2026 onwards, unless you opted out, you will be using the Flexible listening question model. In this question model, the Engagement score is made up of 7 questions and there are no main/core questions within any driver. All questions within a driver are equal.
For customers who had their Workday Peakon production instance created before 31st March 2026, you will continue to use the existing Workday Peakon Question model until we make it possible for you to upgrade to the flexible listening question model in the 26R2 and 27R1 release cycles. The engagement score questions remain the same.
Please read the below carefully to understand the impact of these changes.
- How likely is it you would recommend [Company Name] as a place to work?
- How likely is it that you would stay with [Company Name], if you were offered the same job at another organization?
- Overall, how satisfied are you working for [Company Name]?
- How likely is it you would recommend [Company Name] products or services to friends and family?
If you're using custom questions on the engagement driver and subdrivers, they’re also part of the engagement score. We recommend using the standard questions for higher accuracy in benchmarking.
Engagement Score Calculation
This section explains the engagement score calculation in
Average
mode for customers not using the flexible listening question model. You can apply the same explanation to all other driver scores (in Average
mode), no matter the question set.The engagement score is the average of each employee's own engagement score, rather than an average of the 4 standalone questions.
- The calculation identifies each employee's latest score for each of the 4 engagement questions. The scores must be within the visibility window.
- The calculation averages these scores to get an engagement score, per employee.
- The engagement score from each employee contributes to the average engagement score of the given dashboard.
If an employee answers the engagement questions multiple times within the visibility window, their scores are averaged and not stacked. For example, if they provide responses three times in a three-month window, the calculation averages their scores to determine their contribution to the overall engagement score.
Example: Classic Model
Question | Employee 1 | Employee 2 | Employee 3 |
|---|---|---|---|
Engagement core question | 10 | 7 | 6 |
Belief subdriver question | 6 | 7 | 5 |
Satisfaction subdriver question | 9 | 8 | - |
Loyalty subdriver question | 9 | 5 | 4 |
Overall engagement score
| 8.5 | 6.8 (rounded up from 6.75) | 5 |
We now average the 3 overall scores, and conclude that the engagement score for this team is 6.8 (rounded up from 6.75).
Using the 3 employee scores we can also determine the standalone question scores, at team level.
- Engagement core question: 7.7.
- Belief subdriver question: 6.
- Satisfaction subdriver question: 8.5.
- Loyalty subdriver question: 6.
Flexible Listening Question Model
For customers who are using the flexible listening question model, the engagement score consists of 7 standard questions:
- How likely is it you would recommend [Company Name] as a place to work?
- How likely is it you would recommend [Company Name] products or services to friends and family?
- I often feel energised by the work I do.
- I am able to find time to focus on my work without distractions or interruptions.
- How likely is it that you would stay with [Company Name] if you were offered the same job at another organisation?
- I am proud of the work that I do.
- Overall, how satisfied are you working at [Company Name] ?
If you're using custom questions on the engagement driver, they’re also part of the engagement score. We recommend using the standard questions for higher accuracy in benchmarking.
Engagement Score Calculation
This section explains the engagement score calculation in
Average
mode for customers using the flexible listening question model. You can apply the same explanation to all other driver scores (in Average
mode), no matter the question set. The engagement score is the average of each employee's own engagement score, rather than an average of the 7 standalone questions.
- The calculation identifies each employee's latest score for each of the 7 engagement questions. The scores must be within the visibility window.
- The calculation averages these scores to get an engagement score, per employee.
- The engagement score from each employee contributes to the average engagement score of the given dashboard.
If an employee answers the engagement questions multiple times within the visibility window, their scores are averaged and not stacked. For example, if they provide responses three times in a three-month window, the calculation averages their scores to determine their contribution to the overall engagement score.
Example: Flexible Listening Question Model
Question | Employee 1 | Employee 2 | Employee 3 |
|---|---|---|---|
Advocacy | 10 | 7 | 6 |
Belief | 8 | 6 | 4 |
Feeling energised | 9 | 8 | 7 |
Finding focus | 7 | 6 | 5 |
Loyalty | 9 | 8 | - |
Pride in work | 9 | 5 | 4 |
Satisfaction | 10 | 9 | 8 |
Overall engagement score
| 8.9 (rounded up from 8.85) | 7 | 5.7 (rounded up from 5.66) |
We now average the 3 overall scores, and conclude that the engagement score for this team is 7.2.
Using the 3 employee scores we can also determine the standalone question scores, at team level.
- Advocacy question: 7.7 (rounded up from 7.66)
- Belief question: 6
- Feeling energised question: 8
- Finding focus question: 6
- Loyalty question: 8.5
- Pride in work question: 6
- Satisfaction question: 9