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Administrator Guide
Last Updated: 2023-06-23
Reference: Connection Errors

Reference: Connection Errors

Connection Error
Notes
Your user login credentials failed to authenticate.
Check your credentials, then try again. Remember that tenant names are case-sensitive.
Your tenant is not available.
Use a web browser to check that your tenant is online. Enter the tenant URL in the form:
https://host-name/tenant-name/ccx/cc-cloud-repo/collections
Example:
https://wd5.myworkday.com/gms/ccx/cc-cloud-repo/collections
Use the same credentials you're trying to use in Studio but combine your user and tenant names with an @ character. Example:
lmcneil@gms
If the connection succeeds, the browser displays all Studio integration collections that are deployed in your tenant. Next, check your browser's connection preferences to see whether it's making a direct connection or going through a proxy server. If it's configured to use a proxy server, then you'll need to configure Studio to also use that proxy.
Permission to deploy denied.
To deploy integrations to Workday, you must be a member of a security group with
Modify
permissions in the
Integration Build
domain. Contact your Workday System Administrator.
Permission to launch denied.
To launch integrations from Studio, you must be a member of a security group with
Put
permissions in one of these domains:
  • Integration Event
  • Integration Build
  • Integration Debug
Contact your Workday System Administrator.
Permission to deploy denied (integration contains a delivery or retrieval service).
To deploy an integration that contains a delivery or retrieval service, you need an additional permission. You must be a member of a security group that has
Put
permission in one of these domains:
  • Business Process Administration
  • Manage: Business Process Definitions
  • iLoad Web Services
Contact your Workday System Administrator.
Access to My Reports denied.
Workday controls access to My Reports integration documents using configurable security. The Workday account you used to access the integration document doesn't have the required permission. Contact your Workday System Administrator to request the required permission.
SOAP fault: A validation error has occurred.
Your SOAP request for the web service operation is invalid. Verify that your request contains valid data elements and values.
Use the
Add Latest Workday Web Services
wizard in the
Schema Explorer
to import valid WSDLs into your Workday Studio environment. Then use the
Create and Copy SOAP Literal
or
Open SOAP wrapped request in Web Service Tester
menus to create a valid SOAP request.
Your IP address failed to authenticate.
Your IP address isn't authorized to access the Workday environment. Contact your System Administrator.