Travel Agent Skills
A Travel Agent skill refers to specific actions or tasks that an agent can take. You can specify which actions or tasks you want the Travel Agent to be able to perform by setting each skill as either active or inactive.
This topic contains Travel Agent skill names and general descriptions. You can also view this information directly in Workday when you configure an agent in the Agent Management Hub.
Skill | Description |
|---|---|
Conversational Travel Agent | Enables users to search, book, and modify flights, hotels, and ground transportation using an AI-driven conversational assistant. The assistant guides users through complex itineraries, presents tailored booking options using generative AI, and enforces policy controls interactively. |