Disable Individual Self-Service Agent Tools
Familiarize yourself with which tools a Self-Service Agent skill contains. See: Self-Service Agent Tools
You can disable specific tools within a Self-Service Agent skill without disabling the skill itself. You can’t assign tools to specific security groups. Tools inherit the security groups you’ve configured for the skill.
Some tools must stay enabled for the agent to function.
When you turn a tool off, your skill-level billing and default enabled states remain the same. Disabling a tool doesn’t change your subscription cost.
Changes can take up to 5 minutes to take effect for new conversations. A user already in conversation with the agent might not experience the change until they start a new conversation.
- Access theAgent Management Hubreport.
- From theAgent Registrytab, clickSelf-Service Agent.
- On theSkillstab, clickConfigurein theToolscolumn for the skill that you want to configure the tools for.
- In theEnabledcolumn, disable the tools you want to turn off.
- ClickOK.
The Self-Service Agent completes prompts without using the tools you’ve disabled.