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Administrator Guide
Last Updated: 2026-03-20
Troubleshooting: Students Can't See In-Review or Completed Financial Aid Requirements

Troubleshooting: Students Can't See In-Review or Completed Financial Aid Requirements

On the Financial Aid page of the external student site, students can’t see financial aid action items in the
In Review
or
Completed
tabs of the
Financial Aid Requirements
section.
Incomplete business process security policy configuration for the
Complete Action Item Event
business process.
Security:
Security Configuration
domain in the System functional area.
  1. Access the
    Edit Business Process Security Policy
    task.
  2. Select your
    Complete Action Item Event
    business process from the
    Business Process Type
    prompt.
  3. Ensure that
    Student As Self
    and
    Student Prospect As Self (External)
    are selected for the
    Complete Action Item in BP
    action step and the
    View All
    action.
  4. Activate Pending Security Policy Changes.