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Administrator Guide
Last Updated: 2024-10-04
Troubleshooting: Loan Packaging

Troubleshooting: Loan Packaging

Can’t reinstate a loan amount for an academic period that the student originally declined but now wants to accept.

You award the student a Federal Direct Loan for the Fall and Spring academic periods. The student originally declined the loan amount for the Fall academic period, but now wants to accept it.
You need to update the status of the Fall award to either
Accepted
 or
Offered
.
  1. Access the
    Total Financial Assistance
     report from the Financial Aid profile group of the student's profile.
    Security:
    Manage: Total Financial Assistance
     domain in the Financial Aid functional area
  2. On the financial aid award year that the Federal Direct Loan is for, select
    View/Edit
    .
  3. Select
    Edit/Simulate
    .
  4. For the Fall academic period, change the
    Student Award Status
     to either
    Accepted
     or
    Offered
    .
    Workday automatically locks the award when you save your changes.
    Setting the status to
    Offered
     enables the student to accept the award on the
    Accept/Decline Awards
     task. The award must have a status of
    Accepted
     in order for Workday to include it when you transmit your data to COD.
  5. Edit the student's
    Total Financial Assistance
     report again.
    Clear the
    Lock
     check box on the Fall award.

Student not automatically packaged for an additional unsubsidized loan even though they're eligible due to a Parent PLUS loan denial.

Manually run the student through need packaging after checking these conditions. When the student accepts the additional loan, it displays on the
Total Financial Assistance
 report as a new loan sequence.
Cause
Solution
You didn't configure the
Loan Application
 reaction reason on your need packaging reaction policy.
Access your need packaging reaction policy on the
Academic Unit Policy Viewer
 report. Ensure that you configured the:
  • Loan Application
     reaction reason.
  • Policy for the correct academic unit or programs of study.
Security:
Set Up: Need Packaging
 domain in the Financial Aid functional area.
You didn't select the
Package Additional Unsub for Parent PLUS Denials
 check box when you created the award item that represents Federal Direct Unsubsidized Loans.
Access the
Find Student Award Items
 report.
On the award item that represents Federal Direct Unsubsidized Loans, verify that you selected the
Package Additional Unsub for Parent PLUS Denials
 check box on the
Packaging
 tab.
Edit the award item to select the check box.
Security:
Set Up: Student Award Items
 domain in the Financial Aid functional area.
The student doesn't meet all of these conditions for automatic packaging of additional unsubsidized loans:
  • They have no other credit-approved loan applications from a different borrower for the award year.
  • In the Credit Information section of the Parent PLUS loan application,
    Credit Status
     is
    Denied
    .
  • In the Credit Information section of the Parent PLUS loan application,
    Action Choice
     is
    Not Pursue Loan
    .
Access the
Find PLUS Loan Applications
 report to view the details of a student's PLUS loan.
Security:
Manage: Student Loan Application
 domain in the Financial Aid functional area.

Workday repackages the student for all academic periods, including past ones, when resolving need packaging reactions.

Workday automatically packages the student for all eligible academic periods in the award year, including past periods, when you run need packaging through these reports:
  • Need Packaging Reaction Review
  • Total Financial Assistance
You can't select the academic periods for which to package the student.
  1. Access the
    Need Packaging Reaction Review
     report.
    Resolve the need packaging reaction for the student.
    Security:
    Manage: Need Packaging
     domain in the Financial Aid functional area.
  2. Run the student through need packaging for current and future academic periods in the award year.

Student isn't getting packaged with graduate-level Federal Direct Loans.

The student is graduating from an undergraduate program in the Fall, and immediately enrolling in a graduate program in the Spring. Even though they're eligible, Workday isn't packaging them for graduate-level Federal Direct Loans for the Spring academic period.
The Direct Loan calculation evaluates the student's grade level for each academic period against their dependency status. For financial aid purposes, graduate students are independent students. The student's ISIR might indicate that they're still a dependent student, preventing them from receiving graduate-level Federal Direct Loans.
  1. Work with the student to correct their ISIR so that it reflects their graduate student status.
  2. Import the corrected ISIR into Workday using the
    ISIR File Inbound
     integration template.
  3. Wait for the student to process in the next Student Nightly Job Orchestration run.

Student packaged for an additional unsubsidized loan but later becomes eligible for a Parent PLUS loan.

Workday packaged a student for an additional unsubsidized loan automatically because of a Parent PLUS loan denial due to credit reasons. However, the student became eligible for another Parent PLUS loan through a parent who's credit approved. Because they can now receive a Parent PLUS loan, you need to remove the offered additional unsubsidized loan from the student's financial aid package.
When the Parent PLUS loan application is in Workday with a credit-approved status, manually run the student through the packaging process. Workday removes the additional unsubsidized loan award from the student's financial aid package. This solution applies to these variations of the problem:
  • The additional unsubsidized loan hasn't been disbursed yet.
  • The student accepted and received a partial disbursement of the unsubsidized loan
  • The student accepted and received a full disbursement of the additional unsubsidized loan.