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Administrator Guide
Last Updated: 2025-09-19
FAQ: Supplier Sign In and Account Security

FAQ: Supplier Sign In and Account Security

I already have a Strategic Sourcing account. How do I register for Workday Central Login?
  1. Navigate to the Workday Strategic Sourcing
    Sign In
     page.
  2. Sign in to Strategic Sourcing with your current credentials.
  3. Sign out of the supplier portal.
  4. On the
    Sign In
     page, click
    Are you a supplier - sign in here
     link and sign in with the credentials you used for Strategic Sourcing.
    You can no longer sign in to Strategic Sourcing directly and must go through Workday Central Login (WCL).
  5. Follow steps 2 through 9 in Sign up for Strategic Sourcing to finish your WCL registration.
What if I don't have a mobile device?
If you don’t have a mobile device, you can use a browser-based option, like 1Password, for multifactor authentication. Browser-based options can scan QR codes in WCL.
If I get a new phone, do I need to reset my authenticator app?
Yes. To reset your authenticator app and pair it with a new device:
  1. When WCL prompts you to enter a 6-digit verification code from your authenticator, click
    Reset Authenticator
     below the prompt.
  2. Enter the 6-digit password sent to your email address before synching the authenticator on your new device.
  3. Scan the QR code with your new device to sync your authenticator app.
Will my password expire?
No, your password won't expire with Workday Central Login.
How do I reset my password?
How can I change the email address for my Strategic Sourcing account?
  1. Hover over your name and click
    User Profile
    .
  2. Click
    Change Email
    .
  3. Enter your email address in the
    Email
     field.
  4. Save the change.
  5. Access your old email and follow the instructions in the email you receive.
Users can’t change their email address if your company uses a SSO (Single Sign-On) integration. If your company doesn’t use SSO, changes to a user’s email address are automatically reflected for any other company they work with in Workday Strategic Sourcing.
How can I change the email address for my Unified Supplier Portal account?
When you need to change your email address for WCL, contact your customers to update the primary work email in Workday to ensure both the WCL email address and the verification email address are the same. For more information, see Concept: Unified Supplier Portal for Suppliers.
How do I keep my account safe?
  • Create a strong password with at least:
    • 8 characters.
    • 5 or more unique characters.
    • 1 uppercase, lowercase, numeric, and special character.
  • Avoid creating passwords that:
    • Contain spaces.
    • Use common words, abbreviations, or acronyms.
    • Are compromised or previously used.
  • Monitor any suspicious account activity by checking your email for security notifications or accessing
    Manage Your Account
    Security Settings
    Show logged in sessions
    .
  • Maintain multiple methods of account or password recovery.
If you think your password is compromised, reset it as soon as possible.
How do I set up different methods of password recovery?
  1. On your profile page in Workday Central Login, select
    Manage Your Account
    .
  2. In the
    Personal Info
     tab, you can:
    • Add a mobile number for password recovery with the
      Edit Mobile Number
      button.
    • Substitute your current primary email with another email to verify and recover your account with the
      Add Email address
       button.
Workday recommends activating both methods of recovery, in case you lose access to either your phone or email.
What if I can't access Workday Central Login or any related links on the site?
If you can't access WCL, delete your browser history, contact your customer administrator, and sign in again.
If you tried clicking the
Forgot Your Password?
 link on the sign-in page, and it didn't work, clear the cookies and cache of your web browser and try again.
Workday collects cookies and other information about your activity on WCL.
What if I have a supplier account and a buyer account?
If you have both account types, you'll be required to sign in through WCL when you select
Supplier portal
 on the
Select Company
 page.
You are required to sign in to the Supplier Portal with MFA even if you have SSO set up.
I forgot my password and don’t have access to the authenticator app. What should I do?
You can reset your account. See Account Recovery for Suppliers.
How do I contact Workday Strategic Sourcing if I'm still unable to sign in?
Contact Workday's support team for assistance at scoutsupport@workday.com if you:
  • Are unable to login after reviewing all documentation.
  • Lost your authenticator app.
  • Lost your authenticator app and your password.