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Administrator Guide
Last Updated: 2025-02-07
Troubleshooting: Strategic Sourcing Supplier Contracts Connector

Troubleshooting: Strategic Sourcing Supplier Contracts Connector

I don’t see anything to select in the Financial Company or Hierarchy field in Strategic Sourcing.

Your security role doesn't have access to those fields.
    Process: Supplier Contract - Create/Edit
     domain.
  1. Configure Single Sign-On (SSO) for Workday Strategic Sourcing.
  2. Set Up Workday Strategic Sourcing Worklet.
  3. Click the
    Workday Strategic Sourcing
     worklet tile.
  4. Review the security section above to verify role assignments for users in various domains. Your user must have
    View
     privileges.
  5. Access the
    Create Supplier Contract
     task to view a set of companies and hierarchies.

My integration skipped some of my Strategic Sourcing contracts.

Your credentials in Strategic Sourcing and Workday don't match.
Contact a company admin to provide you with the
Company Admin
 role in Strategic Sourcing.

Integration fails with a processing error. The task submitted isn’t authorized.

The user has incorrect security permissions.
Check that the user running the integration has the right permissions to
Submit Supplier Contract
 and
Submit Supplier Contract Amendment
 web services. Also, check that the user has integration permissions on the
Process: Supplier Contract - View
 domain.

Workday creates multiple amendments for contracts in Workday, even when there are no tangible changes against the WSS contract.

You haven't configured your launch parameters correctly.
  1. From the
    Value Type
     prompt for the Last Successful Run, select
    Determine Value at Runtime
    .
  2. From the
    Value
     prompt for the Last Successful Run, select
    As Of Entry Date/Time of Last Completed Integration Event
    .
  3. From the
    Value Type
     prompt for the Current Entry Date/Time, select
    Determine Value at Runtime
    .
  4. From the
    Value
     prompt for the Current Entry Date/Time, select
    Current Moment (Date/Time)
    .

Some users receive errors between Workday and WSS.

Cause
Solution
The user can't access WSS using the Workday Strategic Sourcing tile on their dashboard.
Enable the
Workday Strategic Sourcing
 domain and verify that the user belongs to one of the security groups listed in the domain security policy. Then, add the Workday Strategic Sourcing worklet tile to your dashboard.
Your Contracts Integration user doesn't have permissions to access supplier contract amendment web services.
Access the related actions menu of the
Supplier Contract Event
, business process and select
Business Process Policy -> Edit
 to review security groups assigned to the
Submit Supplier Contract
 initiating action.
You can also edit the business process policy in the related action menu of the
Supplier Contract Amendment Event
, to review security groups assigned to initiating action Submit Supplier Contract Amendment web service.
Your WSS contract creation user doesn't belong to the appropriate security groups.
Access the
Process Supplier Contract
 domain and into domain security policy to review security group assignments.
Your user doesn't belong to one of the
Self-Service: Account
 domain security groups listed in the security policy.
The user must be in 1 of the security groups that have
View
 privileges in the Report/Task Permissions of this domain.
Run the
Test Domain Permissions for User
 task and check if the user belongs to this security domain. If not, configure this domain to include users who need access to SSO.
The user running the connector doesn't have integration permissions.
Access the
Process: Supplier Contract - View
 domain and verify that the user has
Integration
 permissions. We require this, because the Connector internally uses Get Supplier Contracts web service to determine whether to create (or) update an existing contract.

Can't retrieve attachments from Workday Strategic Sourcing contract.

The contract document attempting to sync to Workday has a special character in its name.
Rename any contracts that contain special characters.

My deployment is skipping the WSS Contract Number.

The contract you're attempting to sync with Workday likely has a special character in the name.
Rename any contracts that contain special characters.

My Supplier Connector Integration syncing is inactive and holding suppliers in Strategic Sourcing.

The
Supplier Status
 integration attribute on the Supplier Onboarding integration is not set to allow suppliers in these statuses.
Access the
Integration Attributes
 section of the integration system and update the . You can find additional instructions for how to change the attributes on
Workday Supplier Status in Strategic Sourcing
 in Community. Strategic Sourcing doesn't prevent a user from adding an inactive supplier to a contract. However, contracts with an inactive status won’t transfer into Workday.

Entered information in Strategic Sourcing doesn't meet the restrictions defined for this field.

The supplier added to an
Active
 contract is not yet an
Active
 supplier in Workday.
Set the supplier as
Active
 in Workday and launch the integration.

Contract didn't process.

There are 2 possible causes:
  • Required fields on the contract are missing information.
  • The contract type is not a synced contract type between Workday and Strategic Sourcing.
The Supplier Contract Connector attempts to send all contract types with Workday, regardless of whether they are a synced contract type. The warning can be ignored for contract types not synced.
For synced contract types:
  1. Access the contract in Strategic Sourcing.
  2. Enter data in all required fields.