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Administrator Guide
Last Updated: 2025-05-30
Setup Considerations: Item Substitutions

Setup Considerations: Item Substitutions

You can use this topic to help make decisions when planning your configuration and use of [feature]. It explains:
  • Why to set it up.
  • How it fits into the rest of Workday.
  • Downstream impacts and cross-product interactions.
  • Security requirements and business process configurations.
  • Questions and limitations to consider before implementation.
Refer to detailed task instructions for full configuration details.

What It Is

You can use Workday to configure substitute items to be used in fulfillment when your primary items aren't available.

Business Benefits

You can use substitute items for multiple scenarios and functional areas, enabling you to:
  • Substitute items for ordering in Procurement.
  • Substitute items for picking in Inventory.

Use Cases

Differences or changes in item packaging from suppliers
Having alternative items ready for supply chain disruption providing you security in your organization's supply chain.
You can configure alternate items without the need to get approval by your end users.

Questions to Consider

Question
Considerations
How do you decide which items go where in your organization?
Workday enables you to set specific substitute items for specific companies and exclude companies from using substitute items. We also enable you to restrict items to specific deliver-to locations.
The location-based substitute items appear in all places where items appear when sourcing requisitions to purchase orders, including:
  • Manual sourcing (individual and bulk)
  • Backorder work area
  • Automatic sourcing (scheduled and immediate)
  • Web items connected to purchase items
The purchase item substitute appears as an option in the Item field for manual sourcing and in the backorder work area.
For automatic sourcing (including automatic sourcing of web items), Procurement will take the highest priority substitute available. The hierarchy for an item substitute is:
  1. Specific to Deliver-To Location
  2. Specific to Deliver-To Location Hierarchy
  3. Specific to Requesting Company
  4. Specific to Company Hierarchy
  5. Non specific (No company or location)
Do your items expire?
You can set an order start and end date for your items that are ideal for situations where items:
  • Have a biological components and expire.
  • Are being phased out of your organization for different supplier items.
When substitute ordering dates are in effect, Workday doesn't automatically source the primary item if you don't specify active substitutes for the requisition company or location.
When a item substitute with a procurement usage has an ordering end date of today's date, Workday doesn't use the substitute on a purchase order if you create a requisition for the end of the date range.
How does Workday treat substitution priority?
You have 2 substitute items with unique priorities, both with procurement usage. Substitute item A has a
Priority
of
1
and substitute item B has a
Priority
of
2
. Workday takes the priority 1 substitute if all item attributes are the same.
You have 2 substitute items with unique priorities, both with procurement usage. Substitute item A and B both have a
Priority
of
0
. Workday routes the requisition for sourcing and requires manual sourcing. You can't submit the requisition with the original procurement item if the substitute is used.
How many units of measure (UOM) do you use on your items?
You can configure substitute items with different base UOMs to help account for differences in item packaging. When you have substitutes with differences between the ordering UOM and the base UOM, Workday recalculates ordering quantity based on the item's conversion factor to preserve the requested base quantity for the transaction, minimizing over-ordering or under-ordering in the auto-sourcing process.
Example for item substitutes with different base UOMs:
  • You create a purchase item named
    Primary - Exam Gown
    with a
    Base UOM
    of
    Each
    and a secondary UOM of
    Case
    , with a conversion factor of 10.
  • You create a second purchase item named
    Sub - Exam Gown
    with a
    Base UOM
    of
    Unit of One
    and a secondary UOM of
    Case
    , with a conversion factor of 5.
  • You then set the items as substitutes of one another on the
    Item Substitute
    tab. Workday notifies you that the primary and substitute item conversion factors are different, but allows the configuration to continue.
  • You set up a stock request for 5 cases of the primary exam gown item and create a picking list from the stock request. The inventory site is set to pick substitutes first. The lines for the substitute exam gown are then picking listed with the
    Quantity to Pick
    as
    5 Case
    , even though the base quantity is different on the primary exam gown item. Workday preserves the requested quantity over the base quantity of items.
Do you need to hide substitute items from specific users?
You can use requisition entities to hide substitute items from end users by configuring entities by requisition types. You can then add all applicable requesting entities to the items. Requesting entities are beneficial when you have end users that typically only select 1 type of requisition.
You can also use purchase item picking lists to restrict the substitute items to specific requisition entities.

Recommendations

We recommend configuring single tier substitute items.

Requirements

You must have purchase items configured.
Substitutes must be a supplier item.

Limitations

You can't use a catalog item as a substitute.
Substitute items aren't supported on mass maintain purchase item templates.

Tenant Setup

No impact.

Security

Domain
Considerations
Set Up: Purchase Item
Users with access on this domain can set up or update purchase items and item substitutions and view related reporting.
Process: Purchase Item Requests
Users with access on this domain can perform purchase item-related tasks where you can configure and use substitute items, and item reporting.
View Purchase Item
Users with access on this domain can view a specific purchase item and it's substitutes.

Business Processes

Business Process
Considerations
New Purchase Item Request
Enables you to define and restrict substitute items when you create new purchase items.

Reporting

Report
Considerations
View Purchase Item
You can view all setup information for a purchase items, which includes substitutes.
View Item Substitutes
You can view all item substitutes and for a specific item and their configured fields. You can also use the report to test the picking of a item substitute.

Integrations

Item Type
Web Services
Purchase Items
For general purchase item information, use:
  • Get Purchase Items
  • Put Purchase Item
Supplier Contracts
  • Get Supplier Contract Amendments
  • Get Supplier Contracts
  • Put Supplier Contract Link
  • Remove Supplier Contract Line Hold
  • Submit Supplier Contract
  • Submit Supplier Contract Amendment
Inventory
  • Get Inventory Picking picking lists
  • Get Inventory Stock Requests
  • Submit Inventory Directed Pick
  • Submit Inventory Pick
  • Submit Inventory Stock Request

Connections and Touchpoints

Features
Considerations
Inventory
You can use substitute items in Workday Inventory when you perform inventory replenishment requisitions and when picking inventory:
  • In directed picking, picking picking lists have the specific substitute items and quantities to be picked.
  • For non-directed picking, Workday displays all substitute items on hand in priority order with available quantities.
When you define a substitute with an inventory usage and the substitute doesn't have any specific company or location information defined, but the substitute has inventory attributes for the same inventory site, then the substitute item isn't used when picking.
When you define a substitute with an inventory usage, specific company or location information, and the substitute item is assigned to the same inventory site, Workday uses the substitute item on a pick and doesn't use the requested item.
When you define a substitute with an inventory usage, specific company or location information, and the substitute isn't assigned to the same inventory site, then Workday doesn't use the substitute item in a pick.
Workday offers a Touchpoints Kit with resources to help you understand configuration relationships in your tenant. Learn more about the Workday Touchpoints Kit on Workday Community.