Reference: Empty States
By default, Workday hides content that you opt out of when configuring and installing People Analytics. This means that the
People Analytics
report does not display empty states for excluded content.Example: You are not opted in to the topic Diversity and Inclusion. The
Diversity and Inclusion
tab doesn’t display in the People Analytics
report.Example: You are not opted in to the KPI metric
Female Representation
and the field Gender
. The KPI metric Female Representation does not display in the Diversity and Inclusion section on the KPIs tab.People Analytics previously showed empty states for content that you opted out of during configuration and installation of the application. If you are still encountering empty states related to content that you opted out of, you must reinstall People Analytics.
The
People Analytics
report shows empty states for other scenarios. Empty states can appear if:
- There is a misconfiguration of the application.
- There are no KPIs or focus insights to display after you refine your content.
- Storyteller did not find any statistically significant data to report on for specific content.
- A technical error occurs, such as an error while trying to load your data.
- Security settings restrict a user’s view access to specific content.Note: If you want a user to have view access to specific content, review your security configuration and make changes as necessary.
The table provides troubleshooting details on how to resolve unwanted empty states.
Category | Scenarios | Image and Message | Troubleshooting |
|---|---|---|---|
People Analytics report - Misconfiguration and Technical Errors |
| Power Plug Image We had trouble loading your data. Try again later or contact Workday Support to resolve the issue. | Steps:
|
KPIs - Misconfiguration, Security, Calculation, and Refining Data |
| File Folder Image We can't calculate this KPI, because this area of your organization doesn't have the eligible headcount. | If you want to enable KPIs for a given dimension (source field), ensure that you include and map the respective field in the field mapping configuration. For details on which fields are used in KPI metric calculations, see Reference: Metrics in People Analytics. Empty states might display as a result of security settings applied to your configuration. Empty states might display if there is no data to show in the refined data view. For example, if there are no managers included in the refined data view, an empty state will display for the KPI Span of Control. |
KPIs - Detailed Data - No Data |
| File Folder Image We didn’t detect any statistically significant data to report. | An empty state might display on the Detailed Data tab if there is no relevant data to display.Example: People Analytics displays a KPI on Female Representation for the card’s Locatio Group (dimensions Vancouver and Montreal). However, there is no detailed data to show for this KPI because 100 percent of the workers in Vancouver and Montreal are Gender = Male and the metric calculation uses Gender = Female. Example: When you are on the Detailed Data tab on a KPI card, you can click on a specific month in the Trend Chart. This refreshes the detailed data records to match the selected month. If there is no data for the selected month, People Analytics displays an empty state on the Detailed Data tab. |
KPIs - Detailed Data - Security |
| Lock Image Data is hidden to protect employee identities. | Empty states might display as a result of field level security configuration. See Concept: Security in People Analytics. |
Focus Insights - Misconfiguration, Security, Calculation, and Refining |
| File Folder Image We didn’t detect any statistically significant data to report. | If you want to enable focus insights for a given dimension (source field), ensure that you include and map the respective fields in the field mapping configuration. For details on which fields are used in metric calculations, see Reference: Metrics in People Analytics. Empty states might display as a result of security settings applied to your configuration. Empty states might display if Storyteller did not find anything statistically significant to report on. For example, there were no significant gaps in female representation at the time Storyteller processed the data and therefore an empty state displays for the business question [What are key trends in female representation?]. Empty states might display if there is no data to show in the refined data view. For example, if there are no managers included in the refined data view, an empty state displays for the business question [What are outliers in span of control?]. |
Focus Insights - Detailed Data - No Data |
| File Folder Image We didn’t detect any statistically significant data to report. | Empty states might display on the Detailed Data tab if there is no relevant data to display.Example: People Analytics displays a focus insight for the business question [What are key trends in female representation?] for the card’s Focus Group (dimensions Vancouver and Montreal). However, there is no detailed data to show for this focus insight because 100 percent of the workers in Vancouver and Montreal are Gender = Male and the metric calculation uses Gender = Female. Example: When you are on the Detailed Data tab on a focus insight card, you can select a specific month using the drop-down select. This refreshes the detailed data records to match the selected month. If there is no data for the selected month, People Analytics displays an empty state on the Detailed Data tab. |
Focus Insights - Detailed Data - Security |
| Lock Image Data is hidden to protect employee identities. | Empty states might display as a result of field level security configuration. See Concept: Security in People Analytics. |
Focus Insights - Top Drivers - No Data |
| File Folder Image We didn’t detect any statistically significant data to report. | An empty state might display on part of the Top Drivers tab if there is no relevant data to display.Example: For a focus insight on Female Representation, there are no dimensions that contribute to higher female representation in the card’s Focus Group. An empty state might display on the entire Top Drivers tab if there is no relevant data to display.Example: For a focus insight on Female Representation, there are no dimensions that contribute to higher female representation in the card’s Focus Group. There are also no dimensions that scored lower for female representation in the card’s Focus Group. |
Visualizations - Misconfiguration, Calculation, and Refining |
| File Folder Image We didn’t detect any statistically significant data to report. | If you want to view visualizations that use a given dimension (source field), ensure that you include and map the respective field in the field mapping configuration. For details on which fields are used in Visualizations, see Reference: Visualizations by Topic. Empty states might display as a result of security settings applied to your configuration. Empty states might display if there is no data to show in the refined data view. For example, if there are no managers included in the refined data view, an empty state will display for the visualization Managers vs Individual Contributors by Job Family Group. |
Visualizations - Security |
| Power Plug Image This viz has a field that the data source cannot support. | Empty states might display as a result of field level security configuration. See Concept: Security in People Analytics. |
VIBE Index tab - Refining, Security |
| File Folder Image We had trouble retrieving your data. If the issue occurs without any dimensions applied, contact your Workday administrator to verify your security settings. | Empty states might display if there is no data to show in the refined data view. For example, after refining your content, a given intersection does not contain the minimum number of workers required to calculate VIBE metrics. Empty states might display as a result of security settings applied to your configuration. |
VIBE Index tab - Misconfiguration of Required Fields |
| File Folder Image Some of the required fields for the VIBE index aren't mapped. Contact your Workday administrator to resolve this issue. | Steps:
|
VIBE Index tab - Misconfiguration of Intersections |
| File Folder Image We found an inconsistency in the minimum number of intersections/groups. If the issue occurs without filters applied, contact your Workday administrator. | Steps:
|
VIBE Index tab - Misconfiguration |
| File Folder Image We had trouble calculating the VIBE Index. If the issue occurs without any dimensions applied, contact your Workday administrator to verify configuration settings. | Steps:
Refining content can result in empty states on the VIBE Index cards. |
VIBE Index tab - Misconfiguration |
| File Folder Image Your data doesn't meet the data history requirement for People Analytics. If the issue occurs without filters applied, contact your Workday administrator to verify configuration settings. | Steps:
Applying filters can result in empty states on the VIBE Index cards. |
VIBE Index tab - Misconfiguration and Technical Errors |
| File Folder Image We had trouble retrieving your configuration details. If the issue doesn't resolve immediately, contact your Workday administrator. | Steps:
|