Troubleshooting: Temporary Employees Aren't Receiving Statutory Holiday Pay
These scenarios are possible reasons the temporary employee isn't receiving Statutory Holiday pay:
- The employee doesn't have enough employment days prior to the holiday. For Payroll for Canada, the number of employment days prior to the holiday varies by province. Example: In British Columbia, the number of required days of employment prior to the holiday is 30.
- The employee didn't work their scheduled day before or after the holiday, if you've configured the Statutory Holiday configuration for the province that way.
- Your time Tracking eligibility rules or Statutory Holiday pay component aren't allowing for temporary employees to receive Statutory Holiday pay.
Do one of these:
- Confirm that the employee has worked the required number of days prior to the holiday.
- Check the employee's schedule and whether they worked the day before and/or after the holiday to confirm their eligibility. Make any updates and recalculate the result for the employee.
- Update your Time Tracking eligibility rules or Statutory Holiday pay component. See: Steps: Set Up Time Tracking.