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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: Workday for Outlook® Doesn't Respond

Troubleshooting: Workday for Outlook® Doesn't Respond

The solutions described in this section are not part of the Workday Service. See Legal Notice for details.
This topic provides strategies for resolving why Workday for Outlook® doesn't respond for an individual worker. Provide your employees with these possible solutions.
Workday plans to retire the Workday for Outlook® feature in a future update. To approve time off requests and look up worker information from within Office 365, we recommend using Workday for Microsoft Teams.
Workers haven't reset their configuration after you disabled and re-enabled Workday for Outlook® for your tenant.
Workers that aren't able to access Workday for Outlook® can reset the application.
  1. Access the
    Workday for Outlook Settings
     report.
    Take note of the
    Client ID
    .
    Security:
    Workday for Outlook
     domain in the System functional area.
  2. In Outlook, click
    Workday
     on the add-in bar of an email message.
  3. On the Welcome to Workday for Outlook® screen, click the settings icon.
  4. Click
    Reset
    .
  5. When prompted, click
    Reset
     again.
  6. Enter your:
    • Tenant name.
    • Client ID.
    • Workday credentials (if you're not signed into Workday).
  7. If prompted, enable Workday for Outlook® to access information in Workday.
Workday automatically derives and configures additional Workday for Outlook® settings for workers. If Workday can't configure these settings, for example, during a scheduled maintenance window, workers can't use the application.
If resetting Workday for Outlook® fails to correct the issue, you might want to instruct your workers to configure Workday for Outlook® with additional tenant settings manually.
  1. Access the
    Workday for Outlook Settings
     report.
    Take note of these fields:
    • Client ID
    • Authorization URL
    • Workday REST API URL
    Security:
    Workday for Outlook
     domain in the System functional area.
  2. In Outlook, click
    Workday
     on the add-in bar of an email message.
  3. On the Welcome to Workday for Outlook® screen, click the settings icon.
  4. Enter these settings:
    • Client ID
    • Authorization URL
    • Workday REST API URL
  5. Click
    OK
    .