Deployment Agent (Q&A) Skills and Capabilities

The Deployment Agent (Q&A), enabled by default through the

Maintain Feature Opt-Ins

task, delivers general configuration intelligence, technical troubleshooting, and knowledge discovery. To use live configuration data discovery, the Deployment Agent must use an ASOR skill called Tenant Inspection. Your security administrator must configure the separate ASOR-enabled Deployment Agent task to access this skill.

Agent capabilities define the specific types of functional assistance and expertise the Deployment Agent provides to Workday implementers and administrators. These capabilities categorize how the agent practically supports users with system configuration, technical problem-solving, and platform learning. The Q&A skill provides these core skill capabilities.

The Q&A skill provides these core skill capabilities.

Capability	Functional Assistance
Configuration intelligence	Provides step-by-step instructions for tasks like creating calculated fields or linking compensation grades. Provides Configuration Catalog support, including smart package suggestions and assistance with automatic setup of the Configuration Catalog.
Technical troubleshooting	Delivers error interpretation, such as analyzing web service or SOAP errors and suggesting likely resolutions. Provides logical analysis to help identify why a rule isn't initiating or why a business process isn't behaving as expected.
Knowledge discovery	Provides conceptual summaries of complex Workday concepts in layperson's terms, such as explaining Top of Stack. Provides links and citations to Community and Administrator Guide sources to verify information.