Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2024-04-05
Concept: Service Step

Concept: Service Step

A
Service
 step is similar to an
Action
 step in that it creates a separate processing thread. For example:
  • The
    Auto-Manage Business Processes
     service enables you to configure Workday to automatically take action on business processes based on the rules you define for the step. You can add this service step multiple times, and on these business processes:
    • Change Job
    • End Contingent Worker Contract
    • Request Leave of Absence
    • Termination
  • The
    Create Workday Account
     service automatically creates a user account from the User Name Rule and emails a temporary password to the new user.
  • The
    Create Case
     service automatically creates and assigns a Workday Help case.
  • The
    Document Delivery
     service transports an integration output file to an external server.
  • The
    Step Configuration Placeholder Service
     is a generic step that you can add to your business process definition. This step is useful when you want to add a step delay, configure custom notifications, or add other configurations before or after another step that doesn't allow certain configurations.
    Example: There are 3 steps in a business process definition:
    Initiation
    ,
    To Do
     (assigned to the HR Administrator group), and
    Approval
     (assigned to the Security Administrator group). An HR administrator completes the
    To Do
     step. They are in the Security Administrator security group, so the
    Approval
     step is approved automatically. In this case, the business process administrator wants to prevent automatic approval, so they add a
    Step Configuration Placeholder Service
     service step between the
    To Do
     step and the
    Approval
     step.