Concept: Time Zone and Due Date

You can set a due date for the business process as a whole, or on each business process step. The due date is the elapsed time from when the step starts until the step is complete. When you view the business process history, you can determine if appropriate action was taken on a step and if the step completed on time.

When you configure a due date on a business process step, Workday displays the due date of the step in the user’s local time zone if the user is located in UTC-1 or greater. Example: Ireland and Australia. This doesn’t apply to users located in time zones of UTC-2 or less. Example: Canada and New York

To determine a step’s due date, Workday uses the end of day (23:59:59) in the Pacific Time Zone (UTC-8) of the system and converts the due date to the user's local time zone.

We display the user’s local time zone for the due date in the:

Awaiting Your Action
section on the Workday Home page.
My Tasks item.
My Tasks item's
Process History
.
Up Next
message.
You have submitted
dialog box.
Due Date
column on the
View Event
page.

The functionality only applies to how we display the due date and not how the system calculates the due date.

If you set a due date on a business process step and you select the

Due Date Is Based On Effective Date

check box on the step or the business process definition as a whole, Workday might add 1 additional day to the due date based on how the system persists the effective date of the business process.

Betty is based in San Francisco, California and she initiates a business process on 07/14/2024. On the business process definition, a

To Do

step has a due date of

1 Day

which means the due date is 07/15/2024. The

To Do

step is assigned to Yumiko. She is located in Tokyo, Japan. Based on the UTC offset, Japan is in UTC+9. On the

View Event

page, we display the

Due Date

as

07/16/2024

to Yumiko. If Betty views the event, Workday displays

07/15/2024

as the due date for the

To Do

step.

The

Title Change (Default Definition)

business process definition has an

Effective Date

of

06/13/2024

. On the

Approval

step, the:

Due Date
field is
1 Day
.
Due Date Is Based On Effective Date
check box is checked.
Step is assigned to the HR Partner security group. James is an HR Partner based in Singapore. Singapore is in UTC+8.

Mike is located in Pleasanton, CA. On 06/13/2024, he initiates the

Title Change

business process. Workday sets the persisted effective date of the business process as 06/13/2024. The

Approval

step’s due date is calculated as end of day on 06/14/2024 in Pacific Time Zone. When we reach the

Approval

step, Workday converts the due date to the local time zone for James in Singapore.

In Workday, we display the

Approval

step due date as:

06/15/2024
for James in his local time zone, Singapore.
06/14/2024
for the business process administrator in Pacific Time Zone.

In some cases we might add 1 extra day to the due date if the business process is initiated in a non Pacific Time Zone and the initiator selects a business process effective date. In the above example, a worker in Singapore initiates the

Title Change

business process and selects an effective date of

06/14/2024

. Workday persists 06/14/2024 as the business process effective date. When viewing the event in Workday, we display the

Approval

step’s due date as:

06/15/2024
to a user in Pacific Time Zone. (06/14/2024 plus 1 day.)
06/16/2024
to a user in Singapore. (06/15/2024 plus 1 day.)