Troubleshooting: Workday Scheduling
Labor demand coverage is too low or Workday didn't create any shifts to fill labor demand.
- Confirm that there are available workers with the right qualifications to cover all schedule tags and hours you've specified in labor demand.
- Ensure that labor demand can be met without violating maximum shift lengths.
- Decrease the cost minimization slider (if the cost isn’t too high).
- Make Maximum Weekly Hours relaxable and set the corresponding slider to a low position.
- Make Minimum Weekly Rest Days relaxable and set the corresponding slider to a low position.
- Decrease Consistency slider so the Optimization Engine can better accommodate the labor demand.
- Decrease one or more of the worker preferences sliders.
Worker preferences aren't being adequately met.
- Increase Worker Preferences slider.
- Decrease cost minimization slider.
I can see that there’s a worker available to cover a gap in the schedule. Why isn’t the Optimization Engine generating a shift?
- Double check that the worker is available.
- Verify that the worker has no time off or leave of absence overlapping with the shift.
- Verify that the worker doesn’t have any overlapping shifts in another subgroup organization or tag set.
- Verify that the worker has the required schedule tags.
- Verify that the worker isn’t at or near their maximum weekly hours constraint.
- Verify that giving the worker a shift won’t violate maximum working days constraint.
- If preferences are set high, and giving the worker another shift violates those preferences, adjust down the preferences sliders.
Workers don’t have minimum weekly hours.
- Check that the workers have availability to meet minimum weekly hours without violating minimum shift lengths.
- Check if there are enough labor demand hours to cover the minimum hours of all workers in the scheduling organization.
- Decrease cost minimization slider.
Workday displays this Optimization Engine error: Unable to generate schedule.
- When the Optimization Engine can't generate a schedule, it’s usually because of a timeout. Try adjusting some of the slider weightings and regenerating the schedule.
Workday doesn't display a scheduling organization on the Scheduling Organizations list on the Schedule Workers report.
- Ensure that the scheduling organization either:
- Rolls up to an active high-level scheduling organization (HLSO).
- Is itself an active HLSO.
- Ensure that the scheduling organization has at least 1 schedule tag type configured.
Schedules have disappeared for scheduling organizations.
When you make changes to a supervisory organization’s hierarchy, location, or time zone, it’s possible that those changes could impact schedules that Workday has already created.
When you make changes to supervisory organizations that are enabled for Scheduling, make sure that you use an effective date for those changes that doesn’t already have schedules created.
Managers can't see their own shifts on the schedule.
Ensure that the mangers' security group is added to the
Self-Service: View Schedule
security domain.