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Administrator Guide
Last Updated: 2026-01-09
Steps: Set Up AI-Generated Feedback Suggestions

Steps: Set Up AI-Generated Feedback Suggestions

You might need to take additional steps to enable this feature based on your organization's subscription service agreement. Your organization is either on the Main Service Agreement (MSA) or the Universal Main Service Agreement (UMSA). To determine your organization's subscription service agreement:
  1. Select your profile avatar on Workday Community.
  2. Select
    Profile
    .
  3. On your profile page, select your organization's name, which is beneath your name and next to your job title.
  4. View your
    Subscription Service Agreement
     value.
If the value is:
  • UMSA
    , the feature is automatically available. You can skip the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
     step. For more information on Machine Learning data contributions, see Concept: Workday AI for Universal Main Subscription Agreement Customers.
  • MSA
    , you must enable this feature through Innovation Services using the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
    step.
Note: UMSA customers don't have Innovation Services tasks and reports in their tenants as these are for MSA customers only. UMSA customers can ignore all information regarding Innovation Services.
You can set up AI-generated suggestions for workers providing requested feedback to write more effective and actionable feedback by providing guidance based on the Situation-Behavior-Impact (SBI) framework. This only applies to text-based questions within a feedback template or ad hoc feedback questions. Workday reviews the feedback provider’s content to identify areas where the feedback can be improved. The worker maintains full control of their feedback responses.
  1. You might need to take additional steps to enable this feature depending on your organization's subscription service agreement. For more information, see this Community article.
    Select the
    HCM ML Features and Third Party Connectors GA
    service in the
    Innovation Services and Data Selection Opt-In
    report.
  2. Access the
    Maintain Feedback Setup
    task and select
    Enable Generative AI for Feedback Suggestions
    .
  3. Set up your feedback template and select which text-based questions you want to provide feedback providers AI-generated support. Select
    Enable Generative AI situation behavior impact
     to specify which text-based questions can use AI-generated suggestions.
  4. Edit the
    Manage: AI-Generated Feedback Suggestions
     domain in the Performance Enablement and Worker Profile and Skills functional areas to enable workers to access AI-generated suggestions for requested feedback events in My Tasks.
If a user has access to AI-generated feedback suggestions, Workday displays the
Suggest Response Improvements
 button for requested feedback in
My Tasks
.