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Administrator Guide
Last Updated: 2026-03-13
Steps: Enable Machine Learning Recommendations for Change Job

Steps: Enable Machine Learning Recommendations for Change Job

This topic is relevant to the enhanced change job experience. The new change job experience is available to all customers at this time.
You might need to take additional steps to enable this feature based on your organization's subscription service agreement. Your organization is either on the Main Service Agreement (MSA) or the Universal Main Service Agreement (UMSA). To determine your organization's subscription service agreement:
  1. Select your profile avatar on Workday Community.
  2. Select
    Profile
    .
  3. On your profile page, select your organization's name, which is beneath your name and next to your job title.
  4. View your
    Subscription Service Agreement
     value.
If the value is:
  • UMSA
    , the feature is automatically available. You can skip the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
     step. For more information on Machine Learning data contributions, see Concept: Workday AI for Universal Main Subscription Agreement Customers.
  • MSA
    , you must enable this feature through Innovation Services using the
    Enable Innovation Services Feature and AI Data Contributions for MSA Customers
    step.
Note: UMSA customers don't have Innovation Services tasks and reports in their tenants as these are for MSA customers only. UMSA customers can ignore all information regarding Innovation Services.
You can enable the
Change Job
 business process to use machine learning and automatically provide relevant recommendations for these fields:
  • Change Job Reason
  • Compensation Plan
  • Cost Center
  • Job Profile
  • Location
Once you opt in, it takes approximately 2 weeks for Workday to process your data and present recommendations. During this time, the
Recommendations
 folder on the
Job Profile
 field might be empty. To use the most relevant data, we recommend that you enable this feature in your production tenant. This feature might not give good recommendations for workers with limited job change history, or a new cost center, job profile, or location.
We don't support translations for this feature.
  1. You might need to take additional steps to enable this feature depending on your organization's subscription service agreement. For more information, see this Community article.
    1. Access the
      Innovation Services Opt-In
       task.
    2. Navigate to the Cross Application Services category.
    3. Select the
      Intelligent Core Generally Available Features
       check box.
    4. Click
      OK
      .
    5. Access the
      Maintain Innovation Services Data Selection Opt-In
       task.
    6. In the
      Innovation Services Valid for Maintain Data Opt-In
       field, select the Cross Application Services Intelligent Core Generally Available Features category.
    7. Click
      OK
      .
    8. In the
      View Data Categories for Feature
       field, select
      Machine Learning Recommendations for Change Job
      .
    9. Opt-in to the relevant categories.
    10. Click
      OK
      .
  2. Access the
    Edit Tenant Setup - Machine Learning
     task.
    Select the region in which Workday hosts data used for improvement and personalization of machine learning and analytics functionality. The default region for data processing is the U.S.
    Security:
    Set Up: Tenant Setup - Machine Learning
     in the System functional area.
  3. (Optional) Hide machine learning suggestions for specific fields.
    Access the
    Change Job
     business process type on the
    Maintain Functionality for Staffing Transactions
     task.
    Example: You want to hide machine learning suggestions in production while Workday processes your data.
Workday will begin using machine learning to display and suggest relevant values when users complete a job change.