Concept: Ad Hoc Worker Communications with AI Text Editor
Workday’s
Send Worker Communications
task enables organizations to communicate time sensitive messages to their workers using SMS, email, and push notifications. Within the task, various templates are enabled to help with precomposed content and templates that provide consistent visual branding for organizations. Workday provides an AI enhancement to the Ad Hoc Worker Communications Text Editor if you want to use AI to assist in crafting your messages.
Workday uses Vertex AI models for this feature. These models are an approved subprocessor and Workday partner. More details are available on the Community Subprocessors page.
Note:
This solution will not use any of your company data for training AI models.AI Text Editor
The Ad Hoc Worker Communications AI Text Editor provides two options:
- The option to expand on email messages using the assistive capabilities to help formulate additional content for messages when emailing.
- The option to summarize and refine Push Notifications and SMS content for more concise messaging when sending shortened messages.
Note:
SMS messaging capabilities are only available to customers of Workday’s Messaging. AI is experimental. Ensure best practices of reviewing, editing, and approving message content are established before communications are sent to worker populations. This approach aligns with keeping a ‘human in the loop’ of any AI generated content, while simultaneously empowering communications creators to refine messages for various scenarios.
When using Gen AI prompts to Make Shorter/Make Longer, don't add dynamic fields to the message prior to using the prompts. Dynamic fields are not retained in messages sent to the Vertex AI model. You can add dynamic fields as a final step after prompts are used.
If you need to revert AI generated content to the original content, use the CTRL-Z command once or twice in a row to revert.