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Administrator Guide
Last Updated: 2023-06-23
Troubleshooting: External Career Sites

Troubleshooting: External Career Sites

This topic provides strategies for diagnosing and resolving these external career site problems:

External career site is down or failing to load.

Cause
Solution
Career site isn't published.
Security:
Set Up: Career Sites
 domain in the Recruiting functional area.
  1. Access the
    Edit External Career Site
     report.
  2. Ensure that the
    Publish Site
     check box is selected.
The Recruiting System account is disabled, expired, or locked.
For disabled or expired accounts:
Configure the
Edit Workday Account
 business process and security policy in the System functional area.
  1. Access the
    Edit Workday Account
     task.
  2. Select
    Recruiting System
    .
  3. Clear the
    Account Disabled
     check box and
    Account Expiration Date
     fields.
For locked accounts:
Security:
Lock Out Workday Accounts
 domain in the System functional area.
  1. Access the
    Manage Workday Accounts
     task.
  2. Click the
    Unlock Workday Accounts
     option.
  3. Select
    Recruiting System
     from the
    Include Selected Workday Accounts
     prompt.
Recruiting System isn't excluded from any current session restrictions.
Security:
Security Administration
 domain in the System functional area.
  1. Access the
    View Workday Maintenance Window History
     report to see if a session restriction is in progress.
  2. Access the
    Manage Workday Maintenance Window
     task.
  3. Click
    System Accounts Excluded from Session Restriction
     and select
    Recruiting System
    .

Users are unable to sign in or complete applications.

Embed mode is enabled for the external career site. Users with these browsers might run into issues because they block third-party cookies by default:
  • All browsers on iPhone and iPad devices.
  • Safari on desktop.
Provide text that mentions that browsers on iOS devices and Safari on desktop might block third-party cookies by default, preventing the career site from working properly. You can include this text where you link to the external career site or somewhere visible on the page with the embedded site.