Troubleshooting: Workday Assistant
Assistant is stuck in a conversational loop.
Enter
Reset
to begin a new conversation with Assistant.Assistant isn't visible or responsive.
When workers attempt to interact with Workday Assistant, it fails to:
- Display the Assistant icon.
- Navigate to Workday tasks.
- Open a chat window.
- Submit transactions.
Workers aren't included in Assistant's security groups.
- Edit Domain Security Policies.Access these domains:
- Assistant
- Bots
Make sure both domains have:- Get,Put,View, andModifysecurity permissions.
- The appropriate workers included in their security groups.
- Activate Pending Security Policy Changes.