Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2025-09-19
Amend Customer Contracts

Amend Customer Contracts

  • Approve a customer contract.
  • Configure the
    Customer Contract Amendment Event
     business process and security policy in the Customer Contracts and Project Billing functional areas.
You can amend customer contracts when you need to make additions, changes, or corrections to approved contracts. You can also amend customer contracts that originate from a quote. Workday assigns the next version number to each new amendment, and you can specify an amendment number to associate with a legal document.
When any of these processes are in progress, you can't submit an amendment:
  • An associated billing installment.
  • An associated revenue recognition installment.
  • An associated customer invoice or invoice adjustment.
You can also change some aspects of approved customer contracts without going through the full amendment process, or freely edit contracts that are still in
Draft
 status. For details, see Concept: Customer Contracts.
  1. From the related actions menu of the approved customer contract that you want to amend, select
    Customer Contract
    Amend Customer Contract
    .
  2. As you complete the task, consider:
    Option Description
    Amendment Number
    Enter an amendment number to associate the customer contract with a legal document.
    New Contract Status
    When you select:
    • Active
      , Workday updates the customer contract to an
      Approved
       status. There's no impact to the customer contract lines.
    • Canceled
      , Workday cancels the customer contract lines. You can't cancel a customer contract when at least 1 line has an installment in progress, billed amounts, or revenue recognized.
    • Complete
      , all customer contract lines must have a status of
      Canceled
      ,
      Complete
      , or
      Terminated
      . A
      Complete
       status indicates that all activity is complete on the customer contract.
    • Terminated
      , Workday terminates the customer contract while retaining all completed installments. When the customer contract has lines associated with completed billing or revenue recognition installments, enter the billed amount in the
      Contract Amount
       field before terminating the contract. You can't terminate a customer contract when at least 1 line has a status of
      Active
      .
    Sales Item
    Workday enables you to edit the sales item when the customer contract line isn't associated with:
    • A billing schedule.
    • A revenue recognition schedule.
    Revenue Category
    Workday enables you to edit the revenue category when the customer contract line isn't associated with:
    • A billing schedule.
    • A revenue recognition schedule.
    Line Type
    Workday enables you to edit the line type when the customer contract line isn't associated with:
    • A billing schedule.
    • A revenue recognition schedule.
    Billable Project
    Workday enables you to edit the billable project for usage-based customer contract lines when the customer contract line isn't associated with:
    • A billing schedule.
    • A revenue recognition schedule.
    • An invoice.
    • Usage-based transactions.
    Contract Rate Sheet
    When there are billed work in progress amounts, you can only edit the contract rate sheet when it's effective dated.
    Worktags
    When you select a billable project on usage-based customer contract lines, select a project plan phase or project plan task that's associated with the billable project.
    Attachments
    Use the
    Attachment Category
     field to identify whether an attachment is part of the original contract or contract amendment.
    When you amend a contract and add or update attachments during the amendment, Workday associates the original attachments with the historical version of the contract.
You can view a list of changes on the
Amendments
 tab of the customer contract.
When you configure the
Customer Contract Amendment Event
 business process, your revenue recognition and billing schedules might not update. Verify that your schedules properly update when you enable the
Automatically Submit Schedule via Contract Amendment
 check box.