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Administrator Guide
Last Updated: 2023-09-08
Troubleshooting: Financial Journals

Troubleshooting: Financial Journals

No available ledger periods to post upcoming operational journals.

You’re generating operational journals for an upcoming date, but no ledger period exists to post for that date.
Cause
Solution
Ledger period isn’t open or not created for the operational journal.
  1. Access the
    Create Ledger Year and Ledger Periods
     task.
    Create ledger periods for the applicable ledger and fiscal year selected.
    Security:
    Set Up: Ledger and Book
     domain in the Common Financial Management functional area.
  2. Access the
    Update Ledger Period Status
     task for the applicable ledger period for the company.
    Set the
    Status
     of the period of the posting date to
    Open
    .
    Security:
    Process: Period End
     domain in the Common Financial Management functional area.
  3. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.
The fiscal period isn't available or not created for that date.
  1. Access the
    Update Ledger Period Status
     task for the applicable ledger period for the company.
    Set the
    Status
     of the period of the posting date to
    Open
    .
    Security:
    Process: Period End
     domain in the Common Financial Management functional area.
  2. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.

No account posting rule set associated with company.

No account posting rule sets display when you try to post a journal.
Cause
Solution
No
Account Posting Rule Set
 assigned to the company.
  1. Access the
    Edit Company Accounting Details
     task for the company.
    Assign an
    Account Posting Rule Set
     to the company.
    Security:
    Set Up: Company Accounting
     domain in the Common Financial Management functional area.
  2. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.
No default ledger account associated with the account posting rule types on the account posting rule set assigned to the company.
  1. Access the
    View Account Posting Rule Set
     report.
    Select the account posting rule set assigned to the company.
    Security:
    Set Up: Accounting Rules
     domain in the Common Financial Management functional area.
  2. Click
    Edit Default Ledger Accounts
    .
    For each account posting rule, assign the correct default ledger account.
  3. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.

Journal line missing ledger account.

At least 1 of the lines on a journal you posted is missing a ledger account.
Cause
Solution
The operational transaction doesn't match any of the condition rules for the account posting rules, and you haven't assigned a default ledger account.
  1. Access the
    View Account Posting Rule Set
     report.
    Select the account posting rule set assigned to the company.
    Security:
    Set Up: Accounting Rules
     domain in the Common Financial Management functional area.
  2. Click
    Edit Default Ledger Accounts
    .
    Assign the correct default ledger account.
  3. Select the account posting rule type and click
    Edit Posting Rule
    .
    Add the missing condition rule.
  4. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.
You haven't assigned an account posting type to the
Retained Earnings
 account posting rule.
  1. Access the
    View Account Posting Rule Set
     report.
    Select the account posting rule set assigned to the company.
    Security:
    Set Up: Accounting Rules
     domain in the Common Financial Management functional area.
  2. Click
    Edit Default Ledger Accounts
    .
    Assign the correct default ledger account to the
    Retained Earnings
     account posting rule type.
  3. Edit the
    Retained Earnings
     account posting rule type.
    Add the missing condition rule.
  4. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.

Journal line assigned invalid ledger account.

At least 1 journal line has a ledger account that isn't valid for use with the selected company.
The selected company doesn't have a configured ledger account.
Assign a valid ledger account to the company.
  1. Access the
    View Account Posting Rule
     report.
    Select a ledger account that's available for use with the company.
    Set Up: Accounting Rules
  2. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.
Configure the ledger account to accept the company.
  1. Access the
    Edit Account Set
     task.
    Add the selected company to the
    Restricted To Companies
     for the ledger account.
    Security:
    Set Up: Accounts
     domain in the Common Financial Management functional area.
  2. Access the
    Fix Operational Journals With Errors
     task.
    Select the operational journals with errors that you want to post.
    Security:
    Process: Audits and Corrections
     domain in the Financial Accounting functional area.

Unable to post created journals.

Can't post journals that are in
Created
 status. Only available action is copy.
Cause
Solution
You saved the journal for later and need to submit for approval.
  1. Configure the
    Process: Journals - Core
     domain in the Financial Accounting functional area.
  2. Access the
    Find Journals
     report to find the journal in
    Created
     status.
  3. Submit the created journal to start the business process and receive approval.
  4. When the reversal period opens, use the
    Mass Post Reversal Journals
     task to post the reversal journals you created with a future date.
You've created a reversal journal on or after the accounting date.
During the close process you must decide on 1 of these options for the reversal journal:
  • Cancel.
  • Delete.
  • Leave in
    Created
     status.

Journal copied when not submitted or saved for later.

You select
Journal
Copy
 from the related actions menu of the journal, enter the header details, and select
Cancel
 after you progress to the
Edit Journal
 task. Workday creates the journal in
Created
 status when you enter header information and click
OK
.
  1. Access the
    Find Journals
     report to find the journal in
    Created
     status.
    Security:
    Process: Journals - Reporting
     domain in the Financial Accounting functional area.
  2. From the related actions menu of the journal, select
    Journal
    Delete Journal
    .
    Security:
    Process: Journals - Core
     domain in the Financial Accounting functional area.