Receivables Reasons

Administrator Guide

Receivables Reasons

Receivables reasons are values that explain or categorize Customer Accounts activity. You can use them when you place amounts on account, write off invoices, put invoices in collection, record invoice disputes, or record customer overpayments.

You can maintain supported receivables reason types on the

Maintain Receivables Reasons

report. Workday supports these reason types:

Reason Type	Use
Collection	Classifies invoices in collections and collections activity.
Dispute	Explains why a customer invoice is in dispute.
On-Account	Explains why a payment or amount is placed on account during customer payment application.
Overpayment	Explains why a customer overpayment is recorded.
Write-Off	Categorizes customer invoice write-offs. Supports tax recovery configuration when opted in.

The

Maintain Receivables Reasons

report replaces multiple standalone tasks for a unified interface to create, maintain, and inactivate reason codes across your receivables operations.

Receivables Reasons for Write-Offs

When you opt in to the

Enable Tax Recovery on Invoice Write-Offs

option on the

Edit Tenant Setup - Financials

task, Workday enables you to define tax recoverability parameters when creating receivable write-off reasons on the

Maintain Receivables Reasons

report.

If your organization previously shared write-off reasons between Student Financials and Customer Accounts (dual usage) on the

Maintain Receivable Writeoff Reasons

task, you must transition management of those Customer Accounts reasons to the

Maintain Receivables Reasons

report. See Maintain Receivables Write-Off Reasons.