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Administrator Guide
Last Updated: 2024-09-06
Print Customer Statements

Print Customer Statements

Workday enables you to print customer statements that you can use to mail to your customers by regular mail or send as PDFs by email. When you print customer statements, you can:
  • Specify the preferred delivery type.
  • Filter out blank statements and retrieve only those statements that have open items.
  • Exclude balance forward statements that have no balance or no account activity.
  • Group statements that don't have the bill-to contact email addresses.
  1. Access the
    Print Customer Statements
     task.
  2. As you complete the task, consider:
    Option Description
    Override Statement Type
    Select:
    • Balance Forward
       to summarize the balance due from the start date you enter.
    • Open Item
       to include invoices that aren't yet paid in full.
    Balance And Activity Options
    • For
      Balance Forward
      , exclude statements that have zero balance, no account activity, or both. You can also select to exclude statements that are either zero balance, or no account activity.
    • For
      Open Item
      , exclude statements with zero balance only, or zero balance and fully paid.
    Balance Forward Start Date
    Summarizes balances from the selected start date. The balance forward start date can't be after the statement date.
    Workday doesn't display this calendar prompt when you select the
    Open Item
     option on
    Override Statement Type
    .
    Aging Days Greater Than Or Equal To
    When you specify the number of aging days, Workday includes all invoices, as long as at least 1 of the invoices meets the maximum aging days for the customer.
    Example: Customer A has 3 outstanding invoices that belong to these invoice aging groups:
    Current
    ,
    1-30
    , and
    91+
    . When you enter
    91
     in the
    Aging Days Greater Than Or Equal To
     field, Workday includes all 3 invoices for Customer A in the customer statement print run. Customer B has 1 outstanding invoice that belongs to the
    1-30
     invoice aging group. When you enter
    91
     in the
    Aging Days Greater Than Or Equal To
     field, Workday doesn't return any invoices for Customer B in the print run.
    Group non Email Delivery Statements
    Select the check box to group statements without a bill-to contact email address.
Workday generates customer statements for the selected customers.
You can:
  • Print the generated PDFs and send customer statements by regular mail.
  • Click
    Email Customer Statements
     to send customer statements by email.
  • Access the
    Schedule Print Customer Statements
     task to schedule customer statements for automatic printing.