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Administrator Guide
Last Updated: 2024-01-26
Cancel Customer Deposits

Cancel Customer Deposits

Occasionally, you might need to cancel a customer deposit. Example: You need to cancel a deposit that was made to the wrong bank account.
You can only cancel customer deposits that you haven't reconciled.
  1. Access the
    Find Customer Deposits
     report.
  2. Select the
    Unreconciled
     option from the
    Reconciliation Status
     prompt.
    You can refine your search by selecting other criteria.
  3. Select
    Customer Deposit
    Cancel
     from the related actions menu of the deposit you want to cancel.
  • Once you cancel the deposit, Workday returns customer payments to the list of recorded payments available for deposit.
  • When you cancel a deposit created together with a customer payment, Workday cancels the customer payment too.