Skip to main content
Documentation
Documentation
Administrator Guide
Last Updated: 2025-04-18
Steps: Create Customer Refund Payments in Settlement Runs

Steps: Create Customer Refund Payments in Settlement Runs

  • Settle all customer refunds in progress.
  • Set up custom validations for customer refund documents.
  • Set up the
    Customer Refund Document Event
     business process for customer refund documents.
Workday can generate customer refund payments in the settlement run to reflect your refund settlement date. Example: You create a customer refund with a specified refund date and then select a different date to settle the refund. Workday then generates a refund payment with the payment date set to the settlement date.
This enables you to:
  • Separate the refund payments from the refund documents.
  • Use the existing refund document when you cancel the refund payment.
  • Create more accurate journal entries.
  • Group the refund payments into 1 when you settle multiple customer refunds with the same company, payee, payment type, currency, and bank account.
  1. Access the
    Maintain Feature Opt-Ins
     report.
    Opt in to the
    Customer Refunds Optimization
     feature.
    After you opt in, you can no longer opt out of the customer refunds optimization to use the previous feature. We suggest you test this functionality before you opt in.
    Security:
    Set Up: System
     domain in the System functional area.
  2. (Optional) To create and retrieve customer refund documents, update your integrations to use the
    Get Customer Refund Documents
     and
    Submit Customer Refund Document
     web services.
    Security:
    • Process: Customer Refund/Payment
       domain in the Customer Accounts functional area.
    • Process: Settlement
       domain in the Banking and Settlement functional area.
    • Process: Customer Refund Settlement
       domain in the Customer Accounts functional area.
    • Customer Refund Document
       business process in the Customer Accounts functional area.
  3. Create a customer refund.
  4. Access the
    Create Settlement Run
     task to issue the refund payment.
    • When you select the settlement run date, Workday automatically sets this date as the payment date.
    • When you cancel the customer refund payment from the related actions menu, you don't have to cancel and recreate the customer refund document.
    • Select the
      Include Payments on Behalf of Other Companies
       check box to settle customer refunds on behalf of your affiliate companies. You can select companies to return customer refund documents for from the
      Company(s)
       prompt in the
      Search Criteria
       section on the
      Select Customer Refunds
       page of your settlement run.
You can view and link customer refund payments to the original refund documents on the
View Customer Refund Payment
 report.
Create custom reports from these standard reports:
  • Find Customer Refunds
  • Find Customer Refund Payments
  • Find Customer Payments
  • Find Payments
  • Payments to Print - Report Design