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Documentation
Administrator Guide
Last Updated: 2023-06-23
Concept: Customer Statements

Concept: Customer Statements

Customer statements remind your customers about their outstanding invoices and provide details of their account activity, including information about:
  • Outstanding Balance
  • Open Amount
  • On Account Amount
  • Unapplied Payments
You can also define aging groups on the business form layout to display the total amount due by aging days. There’s no accounting impact from generating statements.
Workday provides 2
Statement Types
:
  • Balance Forward
     to summarize the balance due from the start date you enter.
  • Open Item
     to include invoices that aren't yet paid in full. It displays only open invoices and adjustments regardless of the date.
You can print a single or multiple statements at once for a company and download the PDF. You can also schedule the print job to deliver the statements automatically to the customers.

Reports

Workday provides these reports for viewing statements and the associated PDF:
  • Find Customer Statement Print Runs
  • Find Customer Statement Printing Run Groups
  • View Customer Statements
To report by aging days, you must specify the aging groups on the business form layout.
You can also access these reports and tasks to edit or view the print configurations of your customer statements:
  • Edit Customer Statement Print layout
  • View Customer Statement Print layout