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Administrator Guide
Last Updated: 2024-01-26
Steps: Set Up the Customer Collections Dashboard

Steps: Set Up the Customer Collections Dashboard

Review setup considerations for customer collections dashboard.
You can set up the Customer Collections dashboard to manage payment collection from your customers and efficiently convert accounts receivable to cash. On the Customer Collections dashboard, you can also view reports on payments applied, write-offs, and invoices with missing purchase order information.
  1. Enable the domain security policy for the domain in the Customer Accounts functional area that secures the dashboard or landing page you want to make available.
    See Steps: Enable Functional Areas and Security Policies.
  2. Edit Domain Security Policies.
    Grant your unconstrained security groups permission to the
    Management Dashboard: Customer Collections
     domain in the Worklet: Dashboard folder in the System functional area.
  3. Activate Pending Security Policy Changes.
  4. Access the
    Schedule Customer Collections Metrics Update
     task.
    Ensure to run this task to update the Workday delivered
    Average Days Late
     and
    Days Sales Outstanding
     collections metrics. You can also find these metrics on the
    Customer
     report data source.
    Security: These domains in the Customer Accounts functional area:
    • Manage: Customer Invoice
    • Process: Customer Invoice - Collections
  5. Create Calculated Fields.
    Create calculated fields to define low-risk, medium-risk, and high-risk bands based on the aging days.
    • Specify a name for the calculated field. Select the second
      Customer
       from the
      Business Object
       prompt and
      True/False Condition
      Function
      .
    • Define the comparison value for the
      Aging Days
      Field
       for a given risk band.
    Create calculated fields to define a risk value for each band you created.
    • Specify a name for the risk assessment. Select the second
      Customer
       from the
      Business Object
       prompt and the
      Evaluate Expression Band
      Function
      .
    • Define a value for
      Return Value If Condition is True
       associated with each risk band
      Condition
       you created.
  6. Access the
    Create Custom Report
     task.
    Add the calculated fields that you created to the custom report.
    Security:
    Manage: All Custom Reports
     domain in the System functional area.
  7. Add analytic indicators for risk scores that you created to your custom report.
  8. Access the
    Maintain Dashboards
     report.
    Edit the Customer Collections dashboard and enable custom reports as worklets.
    Security:
    Set Up: Tenant Setup - Worklets
     in the System functional area.
  9. Configure additional custom reports as worklets.