Reference: Collection Document Comparison

Administrator Guide

Compare the 2 types of collection documents in Workday:

	Dunning Letter	Collection Letter
Roles responsible to create and deliver these documents to customers.	Accounts Receivable Specialist. Collector. Automatically delivered.	Collector
Channels of communication.	Email Mail	Email
Frequency of communication.	Ad hoc Scheduled	Ad hoc
Ability to customize the message.	No	Yes
Ability to add carbon copy recipients to emails.	No	Yes
Ability to use generative AI to summarize, proofread, and change the message.	No	Yes
Document-specific email recipients on the Addresses and Contacts Document Delivery profile group of the customer profile.	Dunning Letter Contact Emails	Bill-To Contact Emails on Invoice Collection Letter Contact Emails
Tasks and reports.	Print Dunning Letters Schedule Print Dunning Letters Find Dunning Letter Print Runs	Email Collection Letter , from the related actions menu on a customer profile. Find Collection Letters .