Troubleshooting: Sign-in to OfficeConnect Redirects Using Mobile Browser Login URL
Sometimes when a user wants to sign in to OfficeConnect using SP-initiated SAML Single
Sign-On (SSO), a message displays indicating that the site can't be reached.
Workday uses the User Agent HTTP header of the browser to determine if a mobile device is
connecting. Some newer laptops are hybrid mobile devices or tablets so their user agent
displays that. Workday then uses the Mobile Browser Login Redirect URL instead of the
Login Redirect URL.
The Mobile Browser Login Redirect URL must match the Login Redirect URL. Alternately, you
can add an authentication selector in Workday to enable users to sign in using a different
option.
- In Workday, access theEdit Tenant Setup - Securitytask.
- Unless you want to force multiple authentication paths, update the Mobile Browser Login Redirect URL to match the Login Redirect URL.
- (Optional) To provide multiple authentication paths that users can select, set up an authentication selector.
Security:
Set Up: Tenant Setup - Security
domain in the System
functional area.